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FO Support Technician - Night Shift","content":"Descripción\n\nWe are looking for a **Sr. FO Support Technician** to provide **telecommunications support** and customer service.\n\n**What do you need to apply?**\n\n* Advanced English\n* Night shift from 10:30 PM to 7:30 AM\n* Two days off per week\n* Call center experience\n* Previous experience working night shifts\n* IT technical support experience (if you don’t have it yet, don’t worry — we will train you!)\n* Strong telephone communication skills\n* Customer service mindset\n\n**Your responsibilities:**\n\n* Follow up on tickets submitted by clients\n* Communicate through phone calls, chat, and/or messages\n\nIn our company, **no person is discriminated against** on the basis of gender, age, origin, identity, social status, orientation, disability, or any other protected characteristics.\n\nTipo de puesto: Tiempo completo\n\nSueldo: Hasta $18,000\\.00 al mes\n\nBeneficios:\n\n* Seguro de gastos médicos mayores\n* Seguro de vida\n\nLugar de trabajo: Empleo presencial\n\nFecha límite para postularse: 16/12/2025 \nFecha de inicio prevista: 05/01/2026","price":"18,000 MXN/año","unit":"per year","currency":null,"company":"Indeed","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1764920998000","seoName":"sr-fo-support-technician-night-shift","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/es/city-el-maguey/cate-sales-outbound/sr-fo-support-technician-night-shift-6462988764813012/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"cae2067b-bef1-4513-98fc-27b2b95867dd","sid":"809366c9-0175-4ecf-b7f9-404b5a5e6623"},"attrParams":{"summary":null,"highLight":["Night shift from 10:30 PM to 7:30 AM","Two days off per week","Strong telephone communication skills"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Monterrey,Nuevo León","unit":null}]},"addDate":1764920997250,"categoryName":"Ventas Salientes","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"1261,1266,1624","location":"Av. Revolución 2165, La Primavera, 64830 Monterrey, N.L., Mexico","infoId":"6452326472665712","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Ejecutivo de atención telefónica","content":"*Esta vacante viene de la bolsa de empleo Talenteca.com* \n\n### **Vacante para la empresa Ser Estrategico en La Primavera \\- Monterrey, Nuevo León**\n\n\n**CENTRO DE CONTACTO BANCARIO**, solicitamos Ejecutivos telefónicos (medio tiempo, **6\\.5 hrs**), para sus call center ubicados en:\n\n \n\n* Alfonso Reyes, frente al parque Niños Héroes (entre estación del metro Regina y Niños Héroes)\n* Av. Revolución frente a plaza Nuevo Sur\n\n *Solicitamos en sus diferentes áreas:*\n\n \n\n* Ejecutivo de servicio al cliente\n* Ejecutivo de Seguros\n* Ejecutivo de Ventas\n\n *Requisitos:*\n\n \n\n* Contar con preparatoria terminada comprobable (Kardex o certificado)\n* Mayor de edad\n* Contar con constancia de situación fiscal\n\n *Ofrecemos:*\n\n \n\n* Salario base inicial $9,060 a $12,000 mensuales\n* Prestaciones de ley desde el primer día\n* Bonos e incentivos\n* Trabajo de medio tiempo 6\\.5 horas\n* 2 días de descanso por semana\n* Comedor subsidiado\n* Oportunidad de crecimiento\n* Turnos flexibles\n* Convenio con universidades\n* Capacitación pagada\n* Áreas totalmente climatizadas\n* Salas de descanso y estudio\n* Descuentos y subsidios en establecimientos de diferentes giros\n\n \n\nSi alguna de nuestras vacantes te interesa favor de enviar CV actualizado directamente al WhatsApp**\\***\n\n **Nivel de educación deseada:** \n\nMedia Superior\n\n\n**Nivel de experiencia deseada:** \n\nNivel Inicial\n\n\n**Función departamental:** \n\nAtención al cliente\n\n\n**Industria:** \n\nServicios Financieros\n\n\n**Habilidades:** \n\n* Facilidad de palabra\n* Apertura para aprender\n* Atención al cliente\n\n \n\n \n\n*Esta vacante viene de la bolsa de empleo Talenteca.com:* \n\n*https://www.talenteca.com/anuncio?j\\_id\\=691e00f56c00003e001ee79c\\&source\\=indeed*","price":"9,060 MXN/mes","unit":"per month","currency":null,"company":"Indeed","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1764088005000","seoName":"telephone-attention-executive","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/es/city-el-maguey/cate-sales-outbound/telephone-attention-executive-6452326472665712/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"18e5b595-e912-421b-a380-6df010789b55","sid":"809366c9-0175-4ecf-b7f9-404b5a5e6623"},"attrParams":{"summary":null,"highLight":["Part-time call center role","Competitive salary and benefits","Flexible work schedule"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Monterrey,Nuevo León","unit":null}]},"addDate":1764088005676,"categoryName":"Ventas Salientes","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"1261,1266,1624","location":"Brasil 3927, Sin Nombre de Col 39, 64760 Monterrey, N.L., Mexico","infoId":"6438653906291412","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Atención a clientes call center","content":"EXPERIENCIA:\n\n* Experiencia en atención en la línea de servicio al cliente\n* Experiencia en recepción\n* Resolución de quejas\n\nACTIVIDADES:\n\n* Atención de la línea 800 (inbound)\n* Responder las inquietudes, preguntas o solicitudes de los clientes o prospectos en persona, vía telefónica, por correo electrónico o mediante un chat en vivo.\n* Atención y resolución de quejas que se reciban de nuestros clientes en los tiempos estipulados, a través de los procesos establecidos; 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La persona en este rol será clave para garantizar precisión en registros, cumplimiento de tiempos y calidad en la información gestionada.\n\n**Responsabilidades principales**\n\n* Detectar errores de captura y omisiones en el proceso de generación de citas.\n* Dar seguimiento a los motivos de cancelación o retiro de citas para auditorías posteriores.\n* Dar seguimiento y realizar auditorías a citas de seguimiento y cierre, asegurando que la base asignada sea atendida en tiempo y forma.\n* Realizar auditorías internas de llamadas para evaluar estándares de calidad.\n* Registrar hallazgos, generar reportes y proponer mejoras que optimicen la operación.\n* Colaborar con equipos de validación, supervisión y calidad para asegurar la correcta ejecución de procesos.\n\n**Requisitos**\n\n* Licenciatura (trunca o en curso).\n* Manejo básico de Excel y uso de CRM (Salesforce).\n* Atención al detalle y alto enfoque en orden y precisión.\n* Capacidad para trabajar bajo presión y priorizar tareas.\n* Comunicación efectiva y disposición para trabajo en equipo.\n\n**Ofrecemos**\n\n* Contratación inmediata.\n* Esquema de trabajo hibirido.\n* Prestaciones de ley.\n* Oportunidad de crecimiento dentro del área.\n* Ambiente de trabajo orientado a mejora continua.\n\nTipo de puesto: Tiempo completo\n\nSueldo: $13,500\\.00 al mes\n\nLugar de trabajo: Empleo presencial","price":"13,500 MXN/año","unit":"per year","currency":null,"company":"Indeed","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1762929526000","seoName":"operational-and-quality-analyst-call-center","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/es/city-el-maguey/cate-sales-outbound/operational-and-quality-analyst-call-center-6437497932800112/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"b29e2955-8c48-45f4-9386-4caa780f32f7","sid":"809366c9-0175-4ecf-b7f9-404b5a5e6623"},"attrParams":{"summary":null,"highLight":["Support operational and administrative tasks","Ensure process accuracy and compliance","Hybrid work schedule","Immediate hiring","Opportunities for growth"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Monterrey,Nuevo León","unit":null}]},"addDate":1762929526000,"categoryName":"Ventas Salientes","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"1261,1266,1624","location":"Cerezo 686, La Huerta, 67144 Monterrey, N.L., Mexico","infoId":"6435283052377712","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Representante de Servicio al Cliente","content":"**Representante de Servicio al Cliente**\n\n\n**Sueldo desde $32,000 pesos por mes hasta $34,400 pesos por mes**\n\n\n**Sucursal Monterrey**\n\n\n**Carr. Miguel Aleman KM 21 \\#6**\n\n\n**Parque Prologis Apodaca**\n\n\n**Apodaca, N.L. México 66627**\n\n\n¡El servicio al cliente es el corazón de Uline! Como representante de servicio al cliente, analizarás los detalles del pedido para ofrecer una experiencia excepcional que nuestros clientes adoren. Nuestra empresa sigue creciendo, creando nuevas oportunidades profesionales y estabilidad laboral en la que puedes confiar.\n\n\nTurnos disponibles en el lugar de trabajo.\n\n\n**Responsabilidades del puesto**\n\n\n* Procesar pedidos e inquietudes de los clientes en un centro de llamadas colaborativo utilizando tecnología de clase mundial.\n* Comunicarse con los clientes por teléfono, correo electrónico y chat.\n* Ayudar a los clientes a navegar por el sitio web de Uline y realizar pedidos en línea.\n* ¡Conviértete en un experto en productos y soluciones! Te capacitaremos para responder rápidamente y con confianza preguntas sobre productos, precios y envíos.\n\n**Requisitos mínimos**\n\n\n* Diploma de escuela secundaria o equivalente. Título universitario **preferido.**\n* Experiencia previa en servicio al cliente es **un plus**, ¡pero te entrenaremos para brindar un servicio legendario a nuestros clientes!\n* **Bilingüe (inglés/español) \\- fluido tanto en forma verbal como escrita.**\n**Beneficios**\n\n\n* Cobertura completa de seguro médico y fondo de ahorro con aporte patronal desde el primer día.\n* Múltiples programas de bonificación.\n* Días festivos pagados y tiempo libre generoso con goce de sueldo.\n* Programa de Asistencia Educativa que cubre estudios profesionales de continuación.\n**Acerca de Uline**\n\n\nUline, una empresa familiar, es el distribuidor líder en América del Norte de materiales para envíos, industriales y de embalaje, con más de 9,000 empleados en 14 ubicaciones.\n\n\nUline es un lugar de trabajo libre de drogas. 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