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Para continuar tus estudios (cubre hasta grado Maestría)\n* **Apoyo familiar** con permisos de maternidad/paternidad extendidos.\n\nEstas son unos de los **32** beneficios que gozamos en nuestro equipo de trabajo\n\n**Requisitos:**\n\nSer mayor **18 años** \nContar con **Bachillerato** terminado ( No limitativo) \nFacilidad de Palabra \nDeseable experiencia en atención telefónica **Cobranza, Atención a Clientes ó Afore.**\n\nTe interesa, aplica a la vacante y nos ponemos en contacto contigo\n\nTipo de puesto: Medio tiempo, Por tiempo indeterminado\n\nSueldo: $9,470\\.00 \\- $10,250\\.00 al mes\n\nBeneficios:\n\n* Apoyo para estudios\n* Ayuda o servicio de transporte\n* Opción a contrato indefinido\n* Seguro de vida\n* Servicio de comedor con descuento\n* Uniformes gratuitos\n\nPregunta(s) de postulación:\n\n* Tiempo que realizas de casa al Lugar de Trabajo\n* Menciona el turno que es de tu interés\n* Apóyanos colocando numero de WhatsApp de mejor contacto\n\nLugar de trabajo: Empleo presencial","price":"9,470-10,250 $MXN/mes","unit":"per month","currency":null,"company":"Indeed","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1767771826673","seoName":"customer-service-telephone","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/es/city-ejido-del-tejocote/cate-sales-outbound/customer-service-telephone-6499479381427512/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"fc41cb2d-988c-4426-bed5-212c8763f1b1","sid":"a6c6241e-a1f0-48d6-85a3-91221f80a536"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Tlalnepantla,Estado de México","unit":null}]},"addDate":1767771826673,"categoryName":"Ventas Salientes","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"1261,1266,1624","location":"Isabel La Católica 5, Centro Histórico de la Cdad. de México, Centro, Cuauhtémoc, 06000 Ciudad de México, CDMX, Mexico","infoId":"6499479379840112","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Analista Junior de Disputas","content":"**Plata** es una plataforma financiera de alta tecnología preparada para revolucionar la forma en que las personas interactúan con el dinero mediante un ecosistema fácil de usar, personalizado y confiable.\n\nBrindamos acceso inclusivo a productos financieros premium y a un servicio al cliente de clase mundial a cada mexicano.\n\nNuestra empresa fue fundada por ejecutivos que construyeron algunos de los negocios bancarios digitales más innovadores y exitosos del mundo.\n\n**Objetivo del puesto:**\n\nEl Analista Junior de Disputas será responsable de gestionar y resolver disputas relacionadas con actividades fraudulentas o problemas derivados del consumo de bienes y servicios. El cargo garantiza una resolución justa y efectiva que proteja tanto los intereses de la empresa como los de los clientes. Entre las responsabilidades clave se incluye el análisis de casos conforme a las normativas nacionales e internacionales sobre reclamaciones (chargebacks), centrándose en la recuperación de montos a favor de la empresa o del cliente, según corresponda.\n\nEl puesto implicará supervisar y gestionar reclamaciones (chargebacks) dentro de la red Mastercard, asegurando el manejo adecuado de disputas nacionales e internacionales. Será esencial una comunicación clara y efectiva con todas las partes involucradas, fomentando el trabajo en equipo y optimizando los procesos para mejorar la eficiencia operativa. El Especialista también apoyará al Coordinador en la escalabilidad de las operaciones y en el logro de los objetivos estratégicos de la empresa, manteniendo un enfoque proactivo hacia la resolución de problemas y la mejora continua.\n\n**Principales responsabilidades:**\n\n* **Gestión de disputas:** Gestionar reclamaciones (chargebacks) conforme a las regulaciones de Mastercard.\n* **Control de disputas:** Gestionar y evaluar los procesos de reclamaciones (chargebacks) para su mejora continua.\n* **Análisis de documentación de apoyo:** Revisar minuciosamente la documentación relacionada con las disputas, incluidos contratos, facturas, recibos, boletos, registros de transacciones y comunicaciones previas, asegurando una resolución adecuada conforme a las directrices nacionales e internacionales sobre reclamaciones (chargebacks).\n* **Colaboración interdepartamental:** Trabajar estrechamente con los equipos de Servicio al Cliente, Cumplimiento Normativo (Compliance), Aseguramiento de Calidad (QA), Capacitación y Prevención de Fraudes para brindar retroalimentación que fortalezca los flujos de reclamaciones y garantice la recuperación adecuada de cargos, evitando así pérdidas financieras o resoluciones erróneas.\n* **Colaboración interna:** Coordinarse estrechamente dentro del departamento, compartiendo puntos de vista y participando en la toma continua de decisiones para resolver casos y aplicar las mejores prácticas en la gestión de disputas.\n* **Propuestas de mejora:** Sugerir formalmente mejoras continuas en los procesos y la gestión de reclamaciones (chargebacks). Estas propuestas deben involucrar a los departamentos relevantes, centrándose en la prevención de pérdidas, la mejora de las tasas de recuperación, el servicio al cliente y la resolución de disputas.\n* **Ajustes y resoluciones:** Ejecutar ajustes financieros de forma inmediata conforme a las determinaciones de resolución. Dichos ajustes deben respaldarse con los hallazgos derivados de las disputas y cumplir con las normas aplicables.\n* **Seguimiento y registro:** Mantener registros detallados de todas las disputas en curso, rastreando su avance, las decisiones tomadas y cualquier información relevante para garantizar una gestión eficiente y transparente.\n* **Generación de informes:** Elaborar informes periódicos sobre el estado de las disputas, analizando tendencias, métricas clave y formulando recomendaciones para la mejora de los procesos.\n* **Cumplimiento normativo:** Asegurar que todas las acciones relacionadas con las disputas cumplan con las regulaciones nacionales e internacionales exigidas por las entidades reguladoras.\n\n**Perfil del puesto:**\n\n* **Mínimo 2 años de experiencia comprobada** en Disputas/Reclamaciones (Chargebacks).\n* Fuertes **habilidades analíticas** y capacidad para retener conocimientos complejos, centradas en la interpretación de documentación y la obtención de conclusiones precisas.\n* Capacidad para trabajar eficazmente en equipo, colaborando con diversas áreas y niveles organizacionales.\n* Dominio del **inglés**, con capacidad para utilizar lenguaje técnico específico en materia de disputas.\n* Orientación al detalle y capacidad para manejar múltiples tareas simultáneamente, manteniendo altos estándares de calidad y precisión.\n* Conocimientos sólidos de herramientas informáticas (Mastercard Connect, MASTERCOM, DDR), sistemas y formatos relacionados tanto con **disputas nacionales (México)** como con **disputas internacionales** dentro del entorno Mastercard.\n* Excelentes habilidades de **comunicación verbal y escrita**, con capacidad para negociar y mediar en situaciones de conflicto según lo requiera el departamento. La comunicación interna debe ser precisa y coherente.\n* Disposición para trabajar bajo presión en un entorno dinámico y orientado a resultados.\n* Fuertes habilidades de adaptabilidad, capaces de ajustarse a actualizaciones continuas de procesos.\n* **Conocimiento sólido de reclamaciones internacionales** (Guía de reclamaciones de Mastercard) y **reclamaciones nacionales** (CID), conforme a las últimas actualizaciones. 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Madero, Ciudad de México**\n-----------------------------------------------------------------------------------------------------\n\n\n**Únete a nuestro equipo y crece con nosotros**\n\n \n\nOfrecemos un **ingreso integrado desde $12,452\\.58 mensuales más comisiones sin tope**, con un promedio adicional de **$15,000 a $20,000**.\n\n **Compensación**\n\n* Sueldo base: $8,548\\.80\n* Vales de despensa: $1,538\\.78\n* Vales de comida: $1,365\\.00\n* Bono de asistencia y productividad: $1,000\n\n **Prestaciones superiores desde el primer día**\n\n* IMSS, seguro de vida y gastos funerarios\n* Aguinaldo de 30 días\n* Prima vacacional del 70%\n* Vacaciones conforme a ley\n\n **Beneficios adicionales (contrato de planta)**\n\n* Fondo y caja de ahorro\n* LinkedIn Learning\n* Clases de inglés, yoga y box\n* Plan de crecimiento interno\n* Descuentos con empresas afiliadas\n\n **Horario**\n\n* Lunes a viernes de 9:00 a 18:00\n* Descanso fijo en fines de semana y días festivos\n\n **Ubicación** \n\nCampeche 290, Col. 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Nos caracterizamos por hacer equipo con nuestros clientes para alcanzar objetivos institucionales.\n\n¡Te invitamos a formar parte de nuestra familia!\n\n**Perfil de puesto:**\n\n* Experiencia: mínimo 1 año en Call Center ATC y Soporte Técnico o puesto similar\n* Escolaridad: Administración, Comunicación o carrera a fin\n* Inglés: Intermedio (deseable)\n\n**Funciones del puesto:** \n\n* Atender llamadas entrantes y salientes para brindar soporte técnico básico y resolver dudas sobre productos o servicios\n* Brindar atención personalizada y empatica\n* Uso de herramientas básicas como CRM para registro de llamadas, sistema telefónico para atender clientes y chat en línea para brindar soporte\n\n**Competencias** \n\n* Actitud de servicio\n* Responsabilidad\n* Comunicación\n* Amabilidad\n\n**Ofrecemos**\n\n* Prestaciones de ley y superiores\n* Esquema hibrido\n* Salario Competitivo y herramienta de trabajo\n\nSi cuentas con el perfil postulate por este medio\n\n**¡MUCHO ÉXITO!**\n\nTipo 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Aplica ahora y ¡Únete a nuestro equipo!\n\n\nRecremex somos una empresa 100% mexicana, con 22 años de experiencia en la Industria del Contact Center. 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En Home Office.**\n* **Guardias de 1 a 2 sábados al mes en Home Office.**\n\n\nResponsabilidades:\n\n \n\n1\\. Proporcionar atención a los clientes por los diferentes canales de contacto asegurando la calidad de la atención.\n\n\n2\\. Brindar información correcta y vigente.\n\n\n3\\. Efectuar llamadas mensuales de las campañas asignadas de recordación.\n\n\n4\\. Efectuar llamadas mensuales de las campañas asignadas de cobranza.\n\n\n5\\. Gestionar campañas especiales.\n\n\n6\\. Tener el control de asignación de los correos electrónicos de la cuenta atencionaclientes@hircasa.com\n\n\n7\\. Gestionar y dar seguimiento a trámites administrativos.\n\n\nOfrecemos:\n\n* Contrato determinado directo con la empresa\n* Prestaciones de ley\n* Esquema de trabajo remoto vivir en CDMX o EDOMEX\n* Seguro de Vida\n* Capacitación\n* Descuentos y beneficios con empresas afiliadas\n* Aprendizaje constante y a retos nuevos\n* Estacionamiento para empleados\n\n \n\nNuestros procesos de reclutamiento y selección están regulados y dirigidos para brindar excelente atención de manera empática y respetuosa a todas las personas que quieran participar. Creamos una cultura inclusiva donde todas las formas de diversidad sean vistas como un valor real y de contribución. 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Nos pondremos en contacto contigo a la brevedad.\n\n\n5 5 2 2 3 8 9 7l 6\n\n \n\nREQUISITOS\n\n\nDisponibilidad de Tiempo\n\n\nSecundaria Concluida\n\n\n3 meses de Experiencia en call center","price":"9,000-10,000 $MXN/mes","unit":"per month","currency":null,"company":"Indeed","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1767771823527","seoName":"copy-executive-telephone-by-bbva-atc-tower","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/es/city-ejido-del-tejocote/cate-sales-outbound/copy-executive-telephone-by-bbva-atc-tower-6499479341171312/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"2949d123-86f8-429e-a722-cec70b8f4a7a","sid":"a6c6241e-a1f0-48d6-85a3-91221f80a536"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ciudad de México,Ciudad de México","unit":null}]},"addDate":1767771823527,"categoryName":"Ventas Salientes","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"1261,1266,1624","location":"Manuel López Cotilla 856, Col del Valle Centro, Benito Juárez, 03100 Ciudad de México, CDMX, Mexico","infoId":"6499373188928212","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Ejecutivo de Call Center / Atención al Cliente – $9,528 – Benito Juárez","content":"### **Ejecutivo de Call Center / Atención al Cliente – Benito Juárez**\n\n**Inicia este nuevo año con un empleo estable y con prestaciones superiores.**\n\n\nBuscamos **Ejecutivo/a de Call Center** con experiencia en **atención al cliente** (no indispensable experiencia en call center).\n\n\n**Zona:** Delegación Benito Juárez, CDMX\n\n### **OFRECEMOS**\n\n* Sueldo mensual de **$9,528 brutos**\n* **Prestaciones superiores a la ley**\n* Vales de despensa\n* Fondo de ahorro\n* **20 días de vacaciones**\n* **Aguinaldo de 30 días**\n* Prima vacacional de 17 días\n* Capacitación pagada\n* Crecimiento real dentro de la empresa\n* Estabilidad laboral\n\n### **ACTIVIDADES**\n\n* Atención telefónica a clientes\n* Seguimiento y solución de dudas\n* Registro de información en sistema\n\n### **REQUISITOS**\n\n* Experiencia en atención al cliente (ventas, retail, recepción, etc.)\n* Bachillerato concluido\n* Disponibilidad de horario\n\n**“La empresa no discrimina por motivos de raza, religión, orientación sexual, condición física, de salud, embarazo o VIH, somos una empresa incluyente que valora el talento de sus colaboradores(as).”**","price":"9,528 $MXN/mes","unit":"per month","currency":null,"company":"Indeed","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1767763530384","seoName":"call-center-executive-customer-service-9528-benito-juarez","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/es/city-ejido-del-tejocote/cate-sales-outbound/call-center-executive-customer-service-9528-benito-juarez-6499373188928212/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"fc63d171-2218-4970-90ba-c13c12e92be3","sid":"a6c6241e-a1f0-48d6-85a3-91221f80a536"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ciudad de México,Ciudad de México","unit":null}]},"addDate":1767763530384,"categoryName":"Ventas Salientes","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"1261,1266,1624","location":"Eje Vial 4 Ote. (Avenida Río Churubusco) 2029, El Rodeo, Iztacalco, 08510 Ciudad de México, CDMX, Mexico","infoId":"6499373187251312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Ejecutivo de ventas Bancarias / Turno intermedio","content":"**POR APERTURA DE VACANTE ESTAMOS SOLICITANDO ASESORES TELEFONICOS DE BANAMEX– VENTAS SEGUROS**\n\n* **✅ Requisitos:** 1 año de experiencia en ventas call center\n\n\n **OFRECEMOS**\n\n* **Sueldo base: $9,453 \\+ $1,100 BONO \\+ COMISIONES SIN TOPE**\n* PRESTACIONES DE LEY\n* TRANSPORTE GRATUITO\n* CAFETERIA\n* Horario: Lunes a viernes de 11 a 7 \\| con sábados 9 a 2\n\n\n Inicio de capacitación: 6 DE ENERO\n\n\nPOSTULATE POR ESTE MEDIO O ENVIA MENSAJE AL **56 34 66 12 33** CON **IVAN HUERTA**","price":"9,453 $MXN/mes","unit":"per month","currency":null,"company":"Indeed","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1767763530253","seoName":"banking-sales-executive-intermediate-shift","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/es/city-ejido-del-tejocote/cate-sales-outbound/banking-sales-executive-intermediate-shift-6499373187251312/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"bf6f1a43-9ed7-495e-8e84-b49b12953fc6","sid":"a6c6241e-a1f0-48d6-85a3-91221f80a536"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ciudad de México,Ciudad de México","unit":null}]},"addDate":1767763530253,"categoryName":"Ventas Salientes","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"1261,1266,1624","location":"Lago Michigan 184, Agua Azul, 57500 Cdad. Nezahualcóyotl, Méx., Mexico","infoId":"6499373185664312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Ejecutivo de ventas senior/Lunes a sábado/$10,500 + comisiones","content":"**¿Tienes experiencia en call center?** Únete a nuestro equipo de trabajo como: **Ejecutivo telefónico senior**\n\n\nOfrecemos:\n\n* Jornada laboral: Lunes a viernes de 11:00 am a 7:00 pm y sábado de 9:00 am a 2:00 pm\n* Sueldo mensual $9,453\\.00\n* Bono por turno $500 Bono por adherencia $600\n* Comisiones mensuales\n* Vales de despensa\n* Seguro social\n* Vacaciones\n* Aguinaldo\n* Descuentos a empleados\n* Servicio de transporte a metros cercanos\n* Zona laboral: Añil, Iztacalco, Cdmx.\n\n\nRequisitos:\n\n* Bachillerato concluido\n* Experiencia de 1 año en ventas call center\n* Documentación básica actualizada\n\n\n¿Te interesa? Postulate por este medio y en breve recibirás indicaciones para agendar entrevista. o comunicate con la Lic. Tania León al 55 12 00 32 85 via whatsapp.\n\n\n¡Saludos!","price":"9,453 $MXN/mes","unit":"per month","currency":null,"company":"Indeed","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1767763530129","seoName":"senior-sales-executive-monday-to-saturday-10500-plus-commissions","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/es/city-ejido-del-tejocote/cate-sales-outbound/senior-sales-executive-monday-to-saturday-10500-plus-commissions-6499373185664312/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"ec6bc0a6-5f86-4b1f-addf-00c9014d9402","sid":"a6c6241e-a1f0-48d6-85a3-91221f80a536"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ciudad Nezahualcóyotl,Estado de México","unit":null}]},"addDate":1767763530129,"categoryName":"Ventas Salientes","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"1261,1266,1624","location":"Cda. 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A unas cuadras de metro velodromo o metrobus iztacalco.\n\n\nHorario a elegir:\n\n* Lunes a domingo de **9:00 am a 5:00 pm ó 1:00 pm a 9:00 pm**\n* Descanso rolado en fin de semana\n\n**Requisitos:**\n\n* **Experiencia de 1 año en ventas o retención con atención al cliente call center**\n* Empatico, Extrovertido, Facildad de palabra\n* Bachillerato concluido\n* Vivir a 1 hora de la zona laboral\n\n**¡Iniciamos capacitación el jueves 08 de enero!**\n\n\n¿Te interesa? 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