We are seeking a **ServiceNow SAM Pro Implementation Lead** to join our team. In this role, you will lead the LATAM ServiceNow SAM Pro implementations \- combining strong technical expertise with leadership and client\-facing skills. You will also collaborate with our sales and technical teams in pre\-sales activities, supporting the implementation and optimization of our Software Asset Management (SAM) solutions, including **Open iT's LicenseAnalyzer.** This position is ideal for someone with extensive experience in ServiceNow SAM Pro projects who can translate business needs into tailored technical solutions, ensuring compliance, efficiency, and value for clients. **Key Duties and Responsibilities:** * Lead the implementation, integration, and optimization of **ServiceNow SAM Pro** and **HAM** modules, ensuring compliance, efficiency, and alignment with **ITAM/ITSM best practices.** * Help with the **integration of Servicenow SAM Pro and LicenseAnalyzer** using the **Open iT connector.** * Manage the **end\-to\-end implementation** lifecycle \- from requirements gathering and configuration to testing, deployment, and post\-implementation support. * Participate in **pre\-sales engagements** by providing technical consultations, scoping solutions, and delivering product demonstrations, including **LicenseAnalyzer.** * Assess current asset management processes and design **future\-state solutions** aligned with business objectives. * Develop **integrations, workflows, reports, and dashboards** to ensure accurate asset data and actionable insights. * Provide **documentation, training,** and **knowledge transfer** to clients and internal teams. * Support the **RFI/RFP process** and contribute to continuous improvement and solution development initiatives. * Represent Open iT in **industry events, webinars, and client presentations.** **Required Qualifications:** * Multilingual proficiency with fluency in **English and Spanish; Portuguese** language skills are an additional strength. * Proven **hands\-on experience** implementing multiple ServiceNow SAM Pro projects. * Strong understanding of **software license models, discovery tools, CMDB structure,** and the **IT asset lifecycle.** * Expertise in **ServiceNow configuration, scripting,** or **workflow development.** * Experience with **integrations** and **data ingestion** in ServiceNow. * Strong **analytical, client\-facing,** and **stakeholder management** skills. **Preferred Qualifications:** * **ServiceNow certifications** (CIS\-SAM, CIS\-HAM, ITAM, or ITSM) * Experience in **IT consulting** or **technical pre\-sales** roles. If this opportunity is a potentially good match for you, then we look forward to reviewing your application. Click the **“Apply for job”** button and we hope to meet you soon!