Customer Service Representative

Descripción

Summary: This role supports Watlow’s customers through the entire order to delivery cycle, managing orders with accuracy and providing exceptional communication and support. Highlights: 1. Proactive problem solver and natural relationship builder 2. Thrives in a fast-paced, collaborative environment 3. Advocates for continuous improvements to enhance customer experience ¿Por qué trabajar en Watlow? ¿Te gustaría trabajar en el fascinante mundo de la tecnología industrial? Watlow es un líder global en tecnología y manufactura, por más de 100 años nos hemos dedicado a ofrecer ingeniería de clase mundial a través de productos y sistemas térmicos innovadores que impulsan el éxito de nuestros clientes y mejoran la vida de las personas en todo el mundo. **Nuestros valores corporativos nos guían en todo momento:** Hacer siempre lo correcto, Aprender y mejorar continuamente, Respetar a todos y Liderar con servicio y humildad. En Watlow México, ofrecemos un ambiente laboral positivo, tecnología de vanguardia y excelentes oportunidades de desarrollo profesional en nuestras tres plantas ubicadas en El Marqués, Querétaro. About Watlow Watlow is a global technology and manufacturing leader who provides world\-class engineering expertise through innovative thermal products and systems, enabling our customers to thrive. **Guided by our values:** Do what is right, Always learning and improving, Respect everyone, and Lead with service and humility — we empower our people to turn ideas into real impact. Joining Watlow means becoming part of a team that embraces challenges, grows together, and shapes the future of technology, while making a real difference in the world. Description At Watlow Mexico, we offer a positive work environment, cutting edge technology, and great opportunities for professional development across our three plants located in El Marqués, Querétaro. Our location stands out for its strong collaborative culture, modern manufacturing facilities, and a supportive community focused on innovation, continuous improvement, and employee growth. Team members enjoy direct access to cross functional partnerships, advanced training, and career mobility across multiple engineering and operational disciplines. \#PoweredByPossibility **We are hiring a:** Customer Service Representative El Marqués, Querétaro – Onsite About the role As a Customer Service Representative, you will support Watlow’s customers throughout the entire order to delivery cycle. In this role, you will manage orders with a high level of accuracy, provide exceptional communication, and partner cross functionally to ensure that customers receive timely, high quality support. You are a proactive problem solver, a natural relationship builder, and someone who thrives in a fast paced, collaborative environment. You take ownership of customer needs, maintain a high attention to detail, and advocate for continuous improvements that enhance the overall customer experience. What You’ll Do * Accurately enter and maintain customer orders in the ERP system, ensuring correct pricing, delivery dates, and configurations. * Serve as the primary point of contact for customer inquiries, providing professional communication via email, phone, and customer portals. * Coordinate and track shipments, collaborating with planning, production, and shipping teams to ensure on time delivery. * Investigate discrepancies related to orders, pricing, product issues, or delays, providing clear and timely resolutions. * Manage the RMA (Return Material Authorization) and credit processes, working with Quality, Engineering, and Operations as needed. What You’ll Need to Succeed Education \& Experience * College degree required. * 1–3 years of customer service experience, preferably in a B2B or industrial environment. * Experience with ERP or CRM systems preferred. * Experience with order entry and transactional accuracy strongly preferred. Why Join Watlow’s Team The health, well being, and financial stability of you and your family are a top priority. The Watlow Total Rewards Plan includes competitive compensation and a full range of life enhancing and career supporting benefits. **Work Model:** Onsite Competitive compensation package aligned with local market standards. At Watlow, you will have access to training, mentorship, and continuous learning opportunities. In this role, you will gain deep experience in customer operations, cross functional collaboration, problem solving, and process improvement—building a strong foundation for future career advancement. Diversity \& Inclusion We proactively embrace diversity in all its dimensions across our company and cultivate a culture of inclusion and forward\-thinking that respects and reflects each team member’s individual strengths, views, and experiences. Watlow takes pride in being an inclusive equal opportunity employer and considers for employment qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. **Prestaciones:** El plan de compensación total Watlow La salud, bienestar y estabilidad financiera tuyos y de tu familia son una prioridad para nosotros. El plan de compensación total Watlow incluye una compensación competitiva y un abanico de prestaciones y beneficios para mejorar tu carrera: * Sueldo con pago quincenal * Seguro de gastos médicos mayores y menores * Seguro dental * Seguro visual * Fondo de ahorro 13% * Vales de despensa 10% * Vacaciones: 1er año \-13 días (Incrementando cada año de acuerdo a la ley \+ 1 día adicional) * Prima vacacional 50% * Aguinaldo: 27 días * Prestaciones de ley