Supervisor Bilingüe

Descripción

Summary: This BPO Supervisor role involves leading and developing a customer service team, ensuring high performance, quality service, and strong client satisfaction. Highlights: 1. Lead and develop a team of customer service agents 2. Drive continuous improvement and client satisfaction 3. Resolve conflicts and support a strong team culture **BACK OFFICE DE CHIHUAHUA busca Supervisor Bilingüe en Chihuahua, Chihuahua** ------------------------------------------------------------------------------ Were looking for a **BPO Supervisor** to lead and develop a team of customer service agents in **Chihuahua**. This role is key to ensuring high performance, quality service, and strong client satisfaction. ### **Responsibilities** * Lead, coach, and motivate a team of agents. * Monitor KPIs/SLAs and drive continuous improvement. * Manage performance, attendance, and training. * Resolve conflicts and support a strong team culture. * Ensure quality standards, compliance, and client satisfaction. * Analyze performance reports and optimize workflows. **Nivel de educación deseada:** Superior \- cursando **Nivel de experiencia deseada:** Nivel Medio **Función departamental:** Comercial / Ventas **Industria:** Outsourcing / Offshoring *Esta vacante viene de la bolsa de empleo Talenteca.com:* *https://www.talenteca.com/anuncio?j\_id\=69b9c7d35c00003900115fff\&source\=indeed*