**Manage and responsible to design and functionabiliy end to end the correct CX of each digital product such as web site, mobile app, chat bot and IA agents.** Coordinate updates and enhancements to the automotive digital product. Manage timelines, deliverables, and stakeholder communication for digital CX projects. Ensure UX/UI consistency and alignment with brand standards \& adoption of each feature and digital products. Oversee implementation and correct CX of features like payment calculators, service schedulers, and vehicle configurators **Feature Development \& Optimization** Define feature requirements and requeriments. Conduct user testing (UAT) and gather feedback to improve functionality Monitor performance and usage of digital tools/products and recommend improvements. **Reporting \& Performance Tracking** Track project milestones, risks, and dependencies Report on feature adoption, user engagement, and satisfaction metrics Support post\-launch analysis and continuous improvement initiatives **Stakeholder Collaboration** Liaise with marketing, IT, sales, and customer service teams to align CX goals Assist in vendor coordination and third\-party integrations Ensure customer\-centricity is embedded in all digital touchpoints **1\. Job Knowledge and Skills:** **Project Management and Methodologies** * **Mastery of frameworks**: Agile/Scrum, Kanban. * **Governance capability**: define standards, metrics, UAT Matrix, and processes to ensure consistency in digital products. * **Portfolio management**: prioritize CX initiatives based on business impact and customer experience. 2\. **Digital Transformation and Technology** * **Knowledge of CX digital platforms**: development of websites , and dev of mobile apps, html, CRM, marketing automation, chatbots, experience analytics. * **Understanding of technology architecture**: system integration, APIs, cloud, and cybersecurity. * **Digital innovation**: identify trends such as generative AI, advanced personalization, and omnichannel strategies. 3\. **Customer Experience (CX)** * **Customer journey mapping**: understand touchpoints and friction areas. * **User\-centered design (UX/UI)**: collaborate with product teams to ensure intuitive experiences. * **CX KPIs**: NPS, CSAT, CES, resolution time, retention rate, adoption, news. 4\. **Strategic Skills** * **Business alignment**: translate corporate strategy into concrete digital projects. * **Change management**: prepare teams and stakeholders for new ways of working. * **Impact measurement**: demonstrate how CX initiatives contribute to revenue, loyalty, and efficiency. 5\. **Soft Skills (Power Skills)** * **Effective communication**: convey objectives and results to both technical teams and executives. * **Collaborative leadership**: motivate multidisciplinary teams in agile environments. * **Conflict resolution and negotiation**: balance priorities between business and technology areas. * **Critical thinking and adaptability**: respond quickly to changes in the digital market. This ROLE PMO in digital CX products is a **bridge between strategy, technology, and customer experience**, ensuring that every digital project delivers measurable business value. **2\. Years of Experience:** * **3 a 5 años de experiencia en gestión de proyectos digitales** o en áreas relacionadas con transformación digital.**2 a 3 años** específicamente en proyectos de **Customer Experience (CX)**, CRM, plataformas omnicanal o iniciativas de experiencia del cliente.**Experiencia previa en liderazgo de equipos multidisciplinarios** (IT, marketing, UX, servicio al cliente). **3\. Education** 1\. **Formación universitaria** * Licenciatura/Grado en áreas afines: * Ingeniería Industrial * Ingeniería en Sistemas / Informática * Marketing Digital **4\. Specific Course/Certifications** * Gestión de ProyectosTransformación DigitalGestión de la Experiencia del Cliente **Certificaciones** **Metodologías ágiles**: Scrum Master, SAFe, Kanban.**Customer Experience**: certificaciones en CX Management, Design Thinking, Service Design. **5\. Travel Required?** No México City Ciudad de Mexico Mexico