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Además, lidera las comunicaciones técnicas con los clientes, asegurando alineación y transparencia ante los problemas.\n\n\n**Esto Es Lo Que Harás**\n\n\nRealización del Valor para el Cliente\n\n\nImpulsar la gestión estratégica y táctica de cuentas centrada en los resultados, objetivos y necesidades del cliente.\n\n\nDesarrollar y ejecutar planes de realización del valor adaptados a cada cliente.\n\n\nIdentificar oportunidades para presentar productos adicionales de Clients y ampliar la presencia en la cuenta.\n\n\nConocimiento del Entorno del Cliente\n\n\nMantener un conocimiento profundo del entorno, usuarios, impulsores comerciales y objetivos de cada cliente asignado.\n\n\nRetención del Cliente\n\n\nAsegurar una alta retención de clientes mediante un compromiso proactivo, resolución efectiva de problemas y mayor adopción de la solución.\n\n\nSolución Avanzada de Problemas Técnicos\n\n\nDiagnosticar problemas técnicos complejos basándose en configuraciones únicas del sistema y en 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críticos.\n\n\nDocumentación de Solicitudes de Funcionalidades\n\n\nCuando se necesiten mejoras del producto, liderar la recopilación de requisitos detallados del cliente.\n\n\nColaborar con los equipos de Soporte, Producto y Éxito del Cliente para presentar y gestionar solicitudes de funcionalidades.\n\n\nCapacitación y Colaboración\n\n\nCapacitar a TAMs y Analistas de Soporte junior; fomentar el intercambio de conocimientos y el crecimiento profesional.\n\n\nColaborar con equipos multifuncionales para comunicar las necesidades del cliente y resolver desafíos.\n\n\nEducación para el Equipo y Clientes\n\n\nLiderar sesiones de intercambio de conocimientos con clientes y equipos internos.\n\n\nAsegurar que los clientes y partes interesadas internas comprendan y puedan utilizar plenamente las soluciones de Fortra.\n\n\nMejora Continua\n\n\nContribuir a las mejores prácticas y mejoras de procesos internos.\n\n\nMantenerse actualizado sobre las soluciones, las necesidades cambiantes de los clientes y las tendencias del sector.\n\n\nDesarrollo de Contenido\n\n\nCrear contenido para bases de conocimiento, documentación y materiales de formación dirigidos a audiencias internas y externas.\n\n\n.\n\n\nCalificaciones Requeridas\n\n\nTítulo universitario en Ciencias de la Computación, Tecnologías de la Información o campo relacionado, o experiencia equivalente.\n\n\n4\\+ años de experiencia en soporte técnico, análisis de sistemas o campos relacionados que impliquen solución de problemas complejos.\n\n\n3\\+ años de experiencia con soluciones Fortra o productos similares del sector.\n\n\nAmplios conocimientos sobre sistemas de software, configuraciones y metodologías de solución de problemas.\n\n\nDemostrada capacidad para diagnosticar y resolver problemas técnicos complejos.\n\n\nExcelentes habilidades de comunicación verbal y escrita.\n\n\nFuertes capacidades para la resolución de problemas y capacidad para trabajar de forma independiente o colaborativa.\n\n\nExperiencia con herramientas de soporte técnico, sistemas de tickets y procesos de escalación.\n\n\nDemostrada experiencia en servicio al cliente con responsabilidades de liderazgo de proyectos.\n\n\nCalificaciones Deseadas\n\n\nExperiencia liderando proyectos técnicos o capacitando a colegas.\n\n\nFamiliaridad con sistemas y entornos de software empresarial.\n\n\nParticipación previa en la documentación de solicitudes de funcionalidades y colaboración con equipos de desarrollo.\n\n\nExperiencia en ventas o promoción de soluciones Fortra o productos relacionados del sector es un plus.","price":"","unit":"per 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