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Ubicación:La Cofradía
Categoría:Relaciones Públicas y Asuntos Corporativos
Customer Service Analyst64150658659971120
Indeed
Customer Service Analyst
**The Opportunity** ------------------- QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world\-leading in vitro diagnostics company with award\-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic. Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all. **Job Description** Analizar y administrar la recepción y entrega de órdenes de compra, así como gestionar y solucionar dudas y aclaraciones de cliente de manera afable y profesional. **Responsabilities:** * Recibir, procesar, analizar y coordinar las órdenes de compra, enviadas por clientes internos y externos, asegurando la correcta facturación y entrega de acuerdo con los lineamientos de políticas de caducidades, entregas y lote dependencia. * Mantener comunicación directa, eficaz, profesional y afable con clientes directos y externos para mantener la satisfacción de clientes. * Ejecutar el uso continuo y correcto de las herramientas proporcionadas por QUIDELORTHO para el desarrollo de actividades relacionadas con Servicio al Cliente (CRM y ERP). * Seguimiento de entregas de producto facturado, así como ejecutar las acciones correctivas necesarias para la satisfacción del cliente. * Análisis y manejo de métricas de servicio. **Required Skills:** * Licenciatura profesional en Administración, Comunicación, Marketing, Relaciones Públicas o afines. * Experiencia mínima 3 años en Atención a Clientes y/o afines. * Experiencia en manejo de módulos maestros de materiales consignas, facturación, devoluciones. * Inglés 60% * Manejo de MS Office * Excel Avanzado * Manejo de herramientas de gestión de relaciones con el cliente. **Preferred Skills:** * Orientación al Servicio al Cliente * Trabajo en equipo * Capacidad para resolver conflictos * Flexibilidad de aprender. * Inteligencia emocional * Adaptabilidad. * Gestión del tiempo * Desarrollo de comunicación efectiva. * Actitud positiva.
QC69+9G, 99257 Valparaíso, Zacatecas, Mexico
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