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Aquí, cada paso que das te acerca más a la mejor versión de ti mismo. **Principales Funciones:** \n\n* Controlar la gestión de la cartera a cargo y/o cartera en supervisión mediante la definición/revisión de la estrategia de atención, así como el seguimiento a indicadores financieros, operativos y de servicio para maximizar la satisfacción de la cliente evaluada con TCF, NPS, UNE y CMB.\n* Controlar el cumplimiento de los estándares de servicio establecidos, definiendo y midiendo la ejecución de protocolos (anticipados) de comunicación e implementando innovadores servicios de atención con el cliente para maximizar su satisfacción.\n* Garantizar la correcta gestión operativa de los siniestros mediante el seguimiento de los kpi definidos, identificando y corrigiendo desviaciones para el cumplimiento de tiempos de atención (dictamen y pago), control de reservas, revire de rechazos, reapertura de siniestros, control del volumen de cartera pendiente y terminada (vida del siniestro), participación en planes de acción de auditorías, reducción de leakage hard y soft en CFR /OFR, cumplimientos de la normativa vigente y ahorro de honorarios.\n* Informar las recuperaciones por subrogación, salvamentos y deducibles resultantes de la cartera a cargo mediante el oportuno registro en el sistema y coordinación con las áreas a cargo para reducir el tiempo y maximizar el ingreso por ambos conceptos.\n* Garantizar la recuperación de siniestros en coaseguro y reaseguro recabando el visto bueno de las compañías coaseguradora y/o reaseguradora durante el proceso de ajuste y previo al pago de indemnización con la finalidad de reducir tiempos de recuperación y maximizar el flujo de efectivo.\n* Identificar siniestros dudosos mediante el análisis y confirmación de los hechos reclamados y documentados y la aplicación de alertas vigentes con la finalidad de incrementar los kpis:\n\n\nefectividad de detección 2\\) ahorro por tentativas de fraude y 3\\) ahorro por engaño (engaño o abuso).* Supervisar y garantizar el conocimiento técnico, operativo y de servicio del personal a cargo mediante capacitaciones y evaluaciones periódicas para el cumplimiento de los objetivos definidos para cada uno.\n* Promover el buen clima laboral implementando metodologías de trabajo, evaluando y dando retroalimentación de desempeño, definiendo planes de desarrollo y proporcionando los recursos necesarios para lograr una buena gestión individual y de equipo que se refleje en resultados positivos en Pulse.\n\n **Requisitos:** \n\nEscolaridad: Licenciatura Adm de Empresas, Contabilidad, Ingenieria Industrial o Civil.\nPaqueteria Office Excel Intermedio\\-Avanzado\nConocimiento intermedio de los sistemas Core y periféricos para cada Línea de Negocio\nCertificaciones en Cursos de Daños\nExperiencia en atención al cliente\nExperiencia más de 3 años Atención Siniestros Daños (arriba de 6 millones de pesos). \n\n**¿Qué te ofrecemos?**\nEn AXA México, te brindamos un camino para potenciar tus habilidades, crecer personal y profesionalmente, y vivir una experiencia que te desafíe a ser mejor cada día. Aquí, tu potencial es la semilla del cambio, y tu progreso, el impulso para transformar vidas. **Nuestro compromiso contigo:****Potencial:** Brindarte autonomía para que tomes decisiones y lideres cambios.**Progreso:** Escuchar y acompañarte en tu desarrollo, ampliando tus capacidades humanas y profesionales.**Cuidado:** Garantizar tu bienestar integral, tanto en lo personal como en lo laboral.\n¿Listo para dar el siguiente paso?\nKnow You Can — porque en AXA, tu historia de éxito empieza ahora. **Acerca de AXA**¿Alguna vez te has preguntado cómo sería trabajar en un lugar donde puedes alcanzar tu máximo potencial? Somos una compañía multinacional de origen francés, líder mundial en seguros, presente en 50 países, con más de 95 millones de clientes en todo el mundo. Desde 2008, en México, hemos protegido y cuidado a cerca de 5\\.9 millones de mexicanos, gracias a nuestros más de 5,000 colaboradores comprometidos. \n\nEn AXA, celebramos la diversidad de ideas y pensamientos, porque nos hace más fuertes. Promovemos un entorno inclusivo, sustentable y lleno de espacios para aprender, colaborar y crear. Aquí, cada idea cuenta, cada voz es valorada y tu desarrollo es nuestra misión. \n\nSi quieres dar el siguiente paso y atreverte a hacer lo mejor de ti, AXA México te está esperando. 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