A LITTLE BIT ABOUT Boldr * Boldr is the first global B\-Corp dedicated to delivering world\-class Client experiences while creating access to dignified, meaningful work in communities around the world. * We are a global team, united by our desire to connect diverse people with common values for boldr impact. * We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner. LET’S START WITH OUR VALUES * Meaningful connections start with AUTHENTICITY * We do our best work by being CURIOUS * We grow by remaining DYNAMIC * Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE * At the heart of great partnerships we’ll always find EMPATHY WHAT IS YOUR ROLE As a **Data Services Associate** (also known as **Robotics Support Associate)**, you will support the remote operation and monitoring of robotic systems using specialized tools and platforms. You will be responsible for executing processes as defined by the client and/or management, ensuring accuracy, consistency, and adherence to operational standards. The role requires strong attention to detail, the ability to maintain productivity at defined proficiency levels, and a willingness to quickly learn new systems and workflows. **This role will require you to be in the office, 5 days in a week.** The Boldr office is located at **Paseo 60, Calle 60 \#346, Centro 97000 Mérida, Mexico.** WHY DO WE WANT YOU We are currently looking for impact\-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic. WHAT WILL YOU DO * **Assist with backend robotic processes in fulfilling customers’ orders.** * **Provide feedback for improvements to robotic arms.** * Ensure defined productivity targets are met. * Ensure defined quality targets are met. * Identify process improvement opportunities as they arise. * Reports process deficiencies to ensure accurate execution of tasks. * Create and finish projects assigned by the client. * Collaborate with internal and external teams in completing projects. * **Control and teach our sorting robots new skills.** * Collaborate with other team members to provide user feedback, communicate issues or improvements to your shift manager. * Take initiative and ownership in identifying areas of improvement. * Work flexible shifts controlling robots. WHAT WE’LL LIKE ABOUT YOU YOU ARE… * Curious and authentic, just like us! \#beboldr. * An analytical and critical thinker, with an eye for even the most minute of details. * Passionate about client satisfaction. * Able to work well in a team environment. * Proactive and self\-motivated. * Strongly interested in learning new ideas, processes, and unique requirements. * **Strongly interested in learning about new technologies.** * **Experience with PC, console, and mobile games.** * **Interest in gaming and robotics.** * Able to focus for a long period of time. * Patient and persistent. * Flexible and able to adapt to different processes. * Flexible and able to adapt to different schedules. * Able to accept feedback gracefully. **Requirements** YOU HAVE… * Previous experience in a related field is a plus. * Basic knowledge of cloud\-based applications such as Google Drive, Google Sheets, Google Docs and MS Office applications. * Strong computer literacy skills. * Excellent problem\-solving and observational skills. * Availability to work different shifts.