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El candidato ideal tendrá pasión por la educación y un sólido conocimiento de las operaciones de centros de llamadas.\n\n### **Responsabilidades**\n\n* Desarrollar e implementar programas de capacitación para representantes del centro de contacto.\n* Realizar sesiones de capacitación, talleres y sesiones de coaching individual.\n* Evaluar las necesidades de capacitación y adaptar los programas para satisfacer requisitos cambiantes.\n* Crear y mantener materiales de capacitación, manuales y otros recursos educativos.\n* Evaluar la efectividad de los programas de capacitación y realizar los ajustes necesarios.\n* Colaborar con líderes de equipo para garantizar que la capacitación se alinee con los objetivos operativos.\n* Preparar informes periódicos y estandarizados y analizar las necesidades de desarrollo y capacitación.\n* Evaluar a los participantes para medir su progreso y determinar la efectividad de la capacitación.\n* Mantenerse actualizado sobre las tendencias del sector y las mejores prácticas en capacitación para centros de contacto.\n\n**Requisitos**\n\n* Diploma de escuela secundaria o equivalente; se prefiere título universitario en Administración de Empresas o campo relacionado.\n* Mínimo 3 años de experiencia en soporte al cliente, servicios al cliente o campo relacionado.\n* Sólido conocimiento de las operaciones de centros de contacto e indicadores clave de desempeño.\n* Excelentes habilidades de presentación y comunicación.\n* Capacidad para involucrar y motivar a los participantes.\n* Dominio de Microsoft Office, software de capacitación y sistemas de gestión del aprendizaje.\n* Fuertes habilidades organizativas y atención al detalle.\n* Capacidad para adaptar técnicas de capacitación a diversos estilos de aprendizaje.\n* Experiencia en procesos de evaluación de desempeño y retroalimentación.\n\n**Beneficios**\n\n* Todas las prestaciones de ley\n* Cafetería\n* Pago semanal\n* Capacitación pagada","price":"Salario negociable","unit":"per year","currency":null,"company":"Indeed","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1764069448000","seoName":"trainer-contact-center","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/es/city-chihuahua/cate-sales-outbound/trainer-contact-center-6452088946739512/","localIds":"6","cateId":null,"tid":null,"logParams":{"tid":"62a968b2-ced8-4887-8a88-ff29ede69c6f","sid":"98db1576-986c-4735-8869-e3b94a20f8cb"},"attrParams":{"summary":null,"highLight":["Desarrollar e implementar programas de capacitación","Realizar sesiones de capacitación y talleres","Evaluar la efectividad de la capacitación y ajustar estrategias"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Juárez,Chihuahua","unit":null}]},"addDate":1764069448963,"categoryName":"Ventas Salientes","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"1261,1266,1624","location":"Revolución N. 1089, Arquitos, 31205 Chihuahua, Chih., Mexico","infoId":"6439680708441912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Intake Specialist","content":"*Esta vacante viene de la bolsa de empleo Talenteca.com* \n\n### **Vacante para la empresa BACK OFFICE DE CHIHUAHUA en Avenida Universidad \\- Chihuahua, Chihuahua**\n\n\n\nWere excited to share an incredible opportunity to be part of a team that values collaboration, growth, and innovation. Here, your ideas matter, your skills shine, and your career can thrive. If youre looking for a place where you can make an impact and work alongside passionate professionals, this is it! \n\n \n\nIntake Specialist for a U.S Legal firm (On Site) \n\n \n\nJob Description:\n\n \n\n* Answer calls with professionalism and empathy\n* Document and resolve inquiries\n* Provide excellent client service\n* Pay close attention to detail\n* Retain and document client/provider info\n\n \n\n8 hours \\+ 1 hour lunch. \n\nAvailabilityfrom 6:00 amto10:00 pm (the schedule will be given in this time frame) \n\n \n\n(Two days off which are continuous but are selected by the operation) The days off can be Frid \\- Sat // Sat\\-Sun// Sun\\-Mond. \n\nNO ROTATIVE, once the schedule is assigned, it is fixed.\n\n \n\nMUST HAVE:\n\n \n\nExperience: 1\\+ year in customer service or call centers (BPO)\n\n \n\nLanguages: Bilingual (English \\& Spanish)\n\n \n\nJob Description:\n\n \n\nAnswer calls with professionalism and empathy\n\n \n\nDocument and resolve inquiries\n\n \n\nProvide excellent client service\n\n \n\nPay close attention to detail\n\n \n\nRetain and document client/provider info \n\n \n\nMonthly Gross salary: 19,850 mxn \\+ mexican legal benefits \n\nApply here!\n\n **Nivel de educación deseada:** \n\nMedia Superior\n\n\n**Nivel de experiencia deseada:** \n\nNivel Inicial\n\n\n**Función departamental:** \n\nAtención al cliente\n\n\n**Industria:** \n\nServicios Jurídicos / Leyes y Derecho\n\n\n**Habilidades:** \n\n* customer service\n* call center (bpo)\n* advanced english level\n\n \n\n \n\n*Esta vacante viene de la bolsa de empleo Talenteca.com:* \n\n*https://www.talenteca.com/anuncio?j\\_id\\=69162a7d3800002e00a4b8f8\\&source\\=indeed*","price":"19,850 MXN/año","unit":"per year","currency":null,"company":"Indeed","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1763100055000","seoName":"intake-specialist","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/es/city-chihuahua/cate-sales-outbound/intake-specialist-6439680708441912/","localIds":"121","cateId":null,"tid":null,"logParams":{"tid":"9b0cdabc-c56a-431f-9220-f0699f1fc71b","sid":"98db1576-986c-4735-8869-e3b94a20f8cb"},"attrParams":{"summary":null,"highLight":["Bilingual (English & Spanish)","Customer service experience required","Onsite position in Chihuahua"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Chihuahua,Chihuahua","unit":null}]},"addDate":1763100055347,"categoryName":"Ventas Salientes","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"1261,1266,1624","location":"Revolución N. 1089, Arquitos, 31205 Chihuahua, Chih., Mexico","infoId":"6438653862886712","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Agente de Soporte Técnico Bilingüe","content":"**¡Únete a DATAMARK como Agente de Soporte Técnico!**\n\n\n¿Te apasiona la tecnología y ayudar a los demás? 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