Project Manager / KAM - Servicios administrados

Descripción

Summary: Manage and monitor technology systems, providing technical support and incident response to ensure business continuity and optimal service availability. Highlights: 1. Ensure service availability and optimize response times. 2. Manage incidents and tickets, coordinating with relevant departments. 3. Focus on response time optimization and continuous improvement. GRG Banking is a recognized company in the self-service financial services sector, with the vision of being a leading provider of innovative solutions worldwide. Founded in Guangzhou, China, in 1999, and listed on the Shenzhen Stock Exchange since 2007, it has over 330,000 devices installed in more than 100 countries. The company offers a wide range of hardware and software products, including automated teller machines (ATMs), cash recyclers, and branch transformation solutions. In a world of constant technological revolution, GRG Banking focuses on smart financial innovation and rapid expansion in the artificial intelligence industry to build advanced applications that improve the lives of its customers. Responsibility Manage and monitor the operation of technology systems and services, providing technical support and incident response to ensure business continuity. Ensure service availability, optimize response times, track tickets, and maintain effective communication with clients and internal departments, meeting metrics and service level agreements (SLAs). Duties • Monitor systems and ensure the flow of communication between different areas. • Offer support to provide immediate responses and guarantee business continuity. • Monitor incidents and tickets, and involve relevant departments for prompt responses. • Serve as the primary point of contact for departmental support in management. • Minimize and optimize response times and provide feedback to clients and engineering teams on the progress of tickets • Make timely decisions to clarify doubts and penalties. • Continuously monitor the availability and performance of the ticket handling workflow. You: • Systems Engineer, Industrial Engineer, Business Administration, Comercial Relations. KAM, PM. • Experience in system monitoring and technical support. • Experience in managed services, • Incident and ticket management and follow-up. • Knowledge of service monitoring and business continuity processes. • Experience tracking metrics and SLA compliance. • Coordination with technical and engineering teams for issue resolution. • Ability to provide immediate response and work under pressure. • Strong prioritization and decision-making skills with a sense of urgency. • Effective communication and follow-up with clients and internal teams. • Focus on response time optimization and continuous improvement. • Workplace CDMX. • English advanced (mandatory necessary), you have to speak with chinese and russians. We offer Gross base salary based on experience, legal benefits, Medical Expense Insurance, productivity bonuses. Zone work Reforma (on site). -Requerimientos- Educación mínima: Educación superior - Licenciatura 5 años de experiencia Idiomas: Inglés Edad: entre 35 y 55 años Conocimientos: Asesoría comercial, Inglés, Itil, Pmi, Manejo de helpdesk, Administración de servicios aplicados Licencias de conducir: A Disponibilidad de viajar: Si Palabras clave: proyecto, project, lider, jefe, gerente, manager, director, chief, lead, jefatura, regente, key, account, manager