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Gustavo Díaz Ordaz 334, Presidentes, Álvaro Obregón, 01299 Ciudad de México, CDMX, Mexico","infoId":"6384026389965112","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Ingeniero Senior de Soporte IT","content":"Es más que un trabajo\n--------------------\n\n\nEn este puesto de TI, gestionará, desarrollará y dará soporte a la infraestructura tecnológica que impulsa los sistemas y operaciones globales de Kuehne\\+Nagel. Esta contribución es vital para hacer realidad momentos especiales y cotidianos en la vida de las personas. De hecho, su trabajo permite que nuestros equipos entreguen frutas frescas, productos sanitarios urgentes y mucho más a personas de todo el mundo. Trabajar en TI en Kuehne\\+Nagel contribuye a más de lo que imaginamos.\n\n\n‎ \n\nComo Ingeniero Senior de Soporte IT, tendrá un papel de liderazgo al ofrecer soporte técnico avanzado a nuestros clientes y socios, abordando problemas altamente complejos que requieren una profunda experiencia técnica y resolución innovadora de problemas. Actuará como experto en el tema, orientando a miembros más junior del equipo, impulsando la resolución de casos escalados y colaborando estrechamente con equipos multifuncionales.\n\n\nEn este puesto, desempeñará un papel fundamental para definir la dirección de los procesos y estrategias de soporte, contribuyendo a la mejora continua de nuestros productos y servicios. Sus responsabilidades incluirán identificar desafíos sistémicos, proponer soluciones sólidas e influir en las hojas de ruta técnicas para mejorar la satisfacción del cliente y la eficiencia operativa.\n\n**Cómo genera impacto**\n-------------------------\n\n \n\n* Identificar y descomponer incidentes reportados y detectados proactivamente utilizando enfoques estructurados de resolución de incidentes\n* Evaluar, diagnosticar, investigar, analizar y proporcionar soluciones a los problemas encontrados\n* Gestión activa de tickets, asegurando respuesta oportuna y seguimiento\n* Participar en análisis de causas raíz para prevenir la reaparición de problemas\n* Participar en proyectos estratégicos y contribuir al desarrollo de nuevas herramientas\n**Lo que esperamos de usted**\n-----------------------------------\n\n\n* Orientación al servicio: Compromiso sólido con el apoyo a los equipos internos y la mejora de la experiencia del usuario\n* Formación técnica: Conocimientos o experiencia en:\n* Linux, Oracle, Java\n* Virtualización y Plataformas en la Nube (por ejemplo, AWS)\n* Git, Jira, GitLab\n* Herramientas CI/CD: Jenkins, ArgoCD\n* Infraestructura como Código: Terraform, Ansible\n* Contenerización y Orquestación: Docker, Kubernetes, OpenShift\n* Monitorización y Registro: Grafana, Loki, Mimir, Tempo\n* Inglés fluido\n**Qué hay para usted**\n------------------------\n\n \n\nÚnase a Kuehne\\+Nagel, donde su trabajo tendrá un impacto significativo en la industria logística. Aquí encontrará beneficios y una cultura de aprendizaje continuo que garantiza su crecimiento profesional. Estará rodeado de personas extraordinarias y comprometidas, todas dedicadas a moldear el futuro de la logística. \n\nLe animamos a postularse; su perspectiva y experiencia únicas podrían ser exactamente lo que necesitamos. Forme parte de un equipo que valora el equilibrio entre trabajo y vida personal, apoya su bienestar y le capacita para contribuir a algo verdaderamente trascendental.\n\n**Quiénes somos**\n--------------\n\n\nLa logística da forma a la vida diaria, desde los productos que consumimos hasta la atención sanitaria de la que dependemos. En Kuehne\\+Nagel, su trabajo va más allá de la logística; posibilita momentos ordinarios y especiales en la vida de las personas de todo el mundo.\n\n\nComo líder global con un fuerte legado y una visión para hacer avanzar al mundo, ofrecemos un entorno seguro y estable donde su carrera puede marcar una diferencia real. 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