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Trabajar en Flock significa enfrentar grandes desafíos, actuar rápidamente y mejorar continuamente. Es intenso, pero profundamente gratificante para quienes desean causar un impacto.\n\n\nCon casi $700 millones en financiamiento de capital riesgo y una valoración de $7.500 millones, estamos creciendo de forma intencionada y buscamos los mejores talentos para ayudarnos a construir lo imposible. Si valora el trabajo en equipo, la responsabilidad y resolver problemas difíciles, Flock podría ser el lugar ideal para usted.\n\n**La oportunidad**\n\n\nComo **Gerente de Éxito del Cliente (CSM) para Clientes Principales** en **Flock Safety**, actuará como **asesor estratégico y socio ejecutivo** para algunos de nuestros clientes más grandes y complejos. Será responsable de impulsar resultados medibles, fortalecer relaciones multifacéticas y asegurar que nuestras soluciones se alineen con los objetivos estratégicos de cada agencia en materia de seguridad, transparencia e impacto comunitario.\n\n\nEste puesto es ideal para un CSM experimentado que se desenvuelva bien en entornos estratégicos, equilibrando el compromiso ejecutivo con la ejecución diaria del programa, mientras influye en los resultados entre diversas partes interesadas, desde el personal directivo hasta TI y liderazgo municipal.\n\n**Habilidades requeridas**\n\n* **Gestión estratégica de relaciones:** 5 o más años en Éxito del Cliente, Gestión de Cuentas o Alianzas Estratégicas, gestionando clientes a nivel **empresarial** o del **sector público** con entornos complejos de partes interesadas.\n* **Presencia ejecutiva:** Capacidad para manejar conversaciones a nivel ejecutivo con confianza, claridad y diplomacia.\n* **Capacidad comercial:** Comprensión sólida de los objetivos organizacionales, ciclos presupuestarios y cómo vincular las soluciones de Flock con resultados operativos y comunitarios tangibles.\n* **Liderazgo de programas:** Experiencia liderando programas a gran escala y multifuncionales, desde el inicio hasta la renovación, asegurando responsabilidad y comunicación entre todas las partes interesadas.\n* **Mentalidad analítica:** Capacidad para interpretar datos de uso, KPIs y tendencias de adopción para impulsar interacciones basadas en conocimientos.\n* **Colaboración multifuncional:** Demostrada capacidad para colaborar con equipos de Ventas, Producto, Legal y Despliegue en un entorno matricial.\n* **Experiencia en seguridad pública o seguridad (preferible):** Conocimiento de operaciones gubernamentales, procesos de adquisición o flujos de trabajo de seguridad pública.\n\n¿Siente inquietud porque no ha cumplido con todos los requisitos? Está bien; nosotros también hemos sentido eso. Estudios han demostrado que las mujeres y las minorías tienen menos probabilidades de postularse a menos que cumplan con todas las calificaciones. Animamos a romper el status quo y aplicar a puestos que les emocionen y los motiven a venir a trabajar cada día.\n\n**90 días en Flock**\n\n\nSeguimos planes de 90 días y creemos que buenos días llevan a buenas semanas, que a su vez llevan a buenos meses. Esto sirve como una vista previa del plan de 90 días que recibirá si es contratado en este puesto en Flock Safety.\n\n**Los primeros 30 días**\n\n* Completar la incorporación sobre la plataforma de Flock, manuales de éxito del cliente y herramientas de interacción\n* Observar llamadas con clientes para conocer métricas de éxito, flujos de trabajo y palancas de valor para diversos segmentos\n* Empezar a resolver tickets de soporte y co-facilitar sesiones de capacitación para clientes\n\n**Los primeros 60 días**\n\n* Liderar de forma independiente sesiones de incorporación para nuevos clientes, impulsando la adopción temprana\n* Realizar revisiones regulares de salud y uso; comenzar a identificar posibles riesgos de renovación y oportunidades de expansión\n* Brindar capacitación y seminarios web con mejores prácticas alineados con los objetivos de adopción\n\n**90 días y más allá**\n\n* Gestionar todo el ciclo de vida del cliente con enfoque en retención y expansión estratégica\n* Facilitar revisiones trimestrales (QBR), conversaciones de renovación y presentaciones de soluciones para comunicar valor y descubrir crecimiento\n* Contribuir a la evolución de los manuales de CSM y la habilitación interna para un impacto escalable**Salario y acciones**\n\n\nEn este puesto, recibirá un salario inicial entre $170,000 y $194,000, así como opciones de acciones de Flock Safety. El salario base se determina según la experiencia relacionada con el trabajo, educación/formación, así como indicadores del mercado. Su reclutador discutirá esto en profundidad con usted durante nuestra primera conversación.\n\n**Ubicación**\n\n\nEste puesto está basado en el sur de California, donde se unirá a nuestro dinámico equipo para colaborar en persona e impulsar la innovación. Los candidatos deben residir en o mudarse al sur de California para este puesto.\n\n**Beneficios**\n\n\n**PTO flexible**: Lo decimos en serio, además de 11 días festivos de empresa.\n\n* ️**Plan de beneficios médicos totalmente pagado para empleados**: incluyendo Médico, Dental y Visión, y coincidencia en HSA.\n\n\n**Licencia familiar**: Todos los empleados reciben 12 semanas de licencia parental completamente pagada. Los padres que dan a luz son elegibles para un período adicional de recuperación física de 6 a 8 semanas.\n\n\n**Beneficios para fertilidad y familia:** Hemos colaborado con Maven, un beneficio digital completo de salud para iniciar y criar una familia. En 2025, Flock proporcionará un beneficio máximo vitalicio de $50,000 relacionado con gastos elegibles de adopción, subrogación o fertilidad.\n\n\n**Apoyo para cuidadores:** Hemos colaborado con Cariloop para brindar a nuestros empleados apoyo como cuidadores\n\n\n**Asesor fiscal Carta:** Los empleados reciben sesiones individuales con Asesores Fiscales de Acciones que pueden abordar sus otorgamientos individuales, modelar escenarios fiscales y responder preguntas generales.\n\n\n**GRIs:** Queremos que todos los empleados prosperen y sientan que pertenecen a Flock. Actualmente ofrecemos cuatro GRIs: Mujeres de Flock, Flock Orgulloso, LEOs y Movimiento Melanina. Si está interesado en hablar con un representante de alguno de estos, hágaselo saber a su reclutador.\n\n**Subsidio para trabajo desde casa:** $150 por mes para cubrir los costos de trabajar desde casa.\n\n**Subsidio de productividad:** $300 por año para usar en Audible, Calm, Masterclass, Duolingo y mucho más.\n\n**Subsidio para oficina en casa:** Una ayuda única de $750 para ayudarle a crear su oficina ideal.\n\n\n**Seguro para mascotas:** Hemos colaborado con Pumpkin para proporcionar seguro para las mascotas de nuestros empleados.\n\n*Si se hace una oferta y esta es aceptada, este puesto requiere la capacidad de obtener y mantener la certificación de Servicios de Información de Justicia Penal (CJIS) como condición de empleo. Los solicitantes deben cumplir con todos los requisitos de la Política de Seguridad CJIS del FBI, incluida una verificación de antecedentes basada en huellas dactilares.*\n\n*Flock es un empleador que ofrece igualdad de oportunidades. 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