**Location:** Reynosa, Tamaulipas, Mexico **Job ID:** R0102415 **Date Posted:** 2025\-10\-15 **Company Name:** HITACHI ENERGY MEXICO, S.A. DE C.V. **Profession (Job Category):** IT, Telecom \& Internet **Job Schedule:** Full time **Remote:** No **Job Description:** **The Opportunity** Are you passionate about technology and ready to make a real impact in a fast\-paced manufacturing environment? Join Hitachi Energy Transformers in Reynosa, Mexico, as a **Factory IT/OT Support Specialist** and become a key player in driving digital transformation on the Production/shop floor. This is your chance to work with cutting\-edge systems, support critical infrastructure, and contribute to a safer, smarter, and more connected factory. In this role, you’ll be part of a collaborative team that values innovation, continuous improvement, and proactive problem\-solving. You’ll support both office and operational technology systems, ensuring seamless performance and cybersecurity resilience. If you're looking for a role where your technical expertise directly supports production excellence, this is the opportunity for you. **Schedule:** Dayshift \| Monday–Thursday \| 6:30 AM–6:30 PM **How You’ll Make an Impact** * Provide hands\-on support for IT equipment, software, and collaboration tools across the site * Deliver onsite support for factory\-managed IT/OT assets * Execute cybersecurity tasks for OT systems and respond to incidents * Maintain and support kiosks, printers, scanners, CCTV, badging systems, and vendor machines * Identify and monitor critical assets requiring protection * Install and configure security patches and remediation measures * Collaborate with vendors to ensure secure and optimized systems * Report abnormal OT system behavior and escalate security events * Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. **Your Background** * Formal education or apprenticeship in IT from an accredited institution * Minimum 5 years of professional IT support experience * Fluent in both Spanish and English * Proactive, solution\-oriented, and able to work independently * Familiarity with ServiceNow, MS Office 365, Windows, iOS, Production equipment communications and asset management tools * ITIL 4 and Lean Six Sigma certification preferred **More About Us** * At Hitachi Energy, we foster a culture of innovation, inclusion, and continuous learning * You’ll have opportunities to grow your career through global collaboration and development programs * Be part of a purpose\-driven organization shaping the future of sustainable energy **Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a** **general inquiry form** **on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.** ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ **This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.** ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------