Summary: This role involves analyzing and resolving application issues, identifying defects, managing incidents, improving application stability, and automating failures using machine learning. Highlights: 1. Work actively with team members to analyze and resolve application issues. 2. Improve application stability and performance. 3. Automate failures using machine learning techniques. Important IT company At the Latin American level, growth requires: **Java Support Software Engineer** **Benefits** **Job type**: Remote. **Location**: Mexico **Salary**: $51,000 to $55 gross \- according to experience **Benefits**: Excellent superior benefits. ***RESPONSIBILITIES:*** * Work actively with team members to analyze and resolve application issues * Identify defects, discrepancies, and trends by ways of code debugging or log analysis * Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas * Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly * Adopt various tools developed by AppBank Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health\-restoration, with a focus on continuous measurement of risk and cost. * Identify alerts / processes that can be automated and then work with AppBank Engineering team in automating them * Challenge existing application setup, processing and suggest different ways to solve problem or improve stability * Actively participate in Change management process with view to manage risk in production environment * Build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency * Develop reports that provide trending statistics to track and manage application health and support service performance * Willing to learn and troubleshoot/support proprietary technologies not available through market place. No knowledge of proprietary technologies is required pre\-hire ***MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:*** * Bachelor’s degree (U.S. or equivalent) and software development experience ***MUST HAVE SKILLS AND/OR LICESNSES REQUIRED TO PERFORM THE JOB:*** * Computer Science concept of Data Structures in practical use cases * Problem solving in a development or production environment, including experience observing patterns, analyzing root cause and suggesting ideas to resolve issues * Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with App Dev teams and senior stakeholders * One of the following Structured or Object\-Oriented programming languages: * Java * Experience on SQL * Experience on Linux/Unix. ***NICE TO HAVE*** * Experience in the Financial Service Industry * Experience in Cluster Computing and Big Data solutions: Spark, Hadoop, HDSF, XRS using public cloud * Degree in Computer Science **ADVANCED CONVERSATIONAL ENGLISH ESSENTIAL** (Will be evaluated). **If you are a foreingner residing in Mexico, you must have a valid INE, CURP, NSS and RFC.** Postúlate y envía tu CV a monica punto gonzalez arroba gsb punto lat Tipo de puesto: Tiempo completo, Por tiempo indeterminado Sueldo: $51,000\.00 \- $55,000\.00 al mes Pregunta(s) de postulación: * ¿Radicas en México? Experiencia: * SQL: 3 años (Deseable) * UNIX/LINUX: 3 años (Deseable) * Java: 3 años (Deseable) Idioma: * Inglés (Obligatorio) Licencia/Certificación: * Visa para laborar en México? (Deseable) Lugar de trabajo: Empleo remoto