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We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe. \n\n**SUMMARY** \n\nThe IT Process Engineer I has a dual responsibility. The initial one is to help with the \"formalization\" of the IT process focusing on change, configuration, incident and problem management, leading to service level management, service and software delivery life cycle (SDLC) and to the Test Lift Cycle. The second role involves the responsibility for the day\\-to\\-day operational activities required to ensure the process of responsibility functions as designed and revisiting or introducing processes using Information Technology Information Library (ITIL) as framework. \n\n \n\n \n\n \n\n**ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.** \n\n \n\n* Drive the assessment, planning and authorization of changes to the IT production environment.\n* Minimize disruption of services due to improper change implementation.\n* Drive the identification of the root cause of Incidents or their prevention.\n* Ensure services are stable, timely and accurate and Incidents neither occur nor recur, focusing on incident prevention.\n* Support all the other processes providing accurate data related to the production environment, the elements (configuration items) that make it and their relationship.\n* Seek out, understand and interpret the IT organization and Jabil process requirements.\n* Participate in the design and implementation of the process of his/her responsibilities, related tools and/or methodology to ensure cost efficient, timely and effective services that support the corporate business strategy.\n* Develop process tools and templates to facilitate process consistency and effectiveness.\n* Maintain concise process management documentation and ensure process information repository is complete and accurate.\n* Oversee the day\\-to\\-day administration and operation of the process of his/her responsibilities and associated tools (Global, Regions, Sites level as assigned).\n* Ensure process controls are monitored and in compliance with Jabil audit requirements ad compliance programs (e.g. Sarbanes\\-Oxley).\n* Monitor process performance against Key Performance Indicators and other measurements, prepare and analyze process management reports.\n* Participate in the processes and tool improvement initiatives.\n* Provide practical and technical consulting and mentoring on process utilization.\n* Ensure Customer Satisfaction with the utilization and results of the process.\n* Participate in the exchange of ideas and information within the department.\n* Organize verbal and written ideas clearly and use an appropriate business style.\n* Ask questions; encourage input from team members.\n* Provide regular updates to appropriate managers.\n* Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non\\-value added processes, or complete re\\-engineering of processes and systems).\n* Drive continuous improvement through trend reporting analysis and metrics management.\n* Assure that procedures and work instructions are efficient and not redundant.\n* Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are “best in field.”\n* Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.\n* Confer with reporting manager on complex or unusual situations.\n* Establish new measurement systems if/where possible.\n* Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.\n* Ensure 100% adherence to all company policies and procedures (i.e. Health, Safety and Quality)\n* Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific.\n* Interpret a variety of instructions furnished in written, oral, diagram or schedule form.\n* Maintain discretion and confidentiality in all areas pertaining to the IT systems.\n* Understand and embrace the business and IT strategic direction.\n* Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.\n* Comply and follow all procedures within the company security policy.\n**MINIMUM REQUIREMENTS**\n\nBachelor’s degree in computer science or related discipline. Minimum 0\\-2 years of overall IT experience.\n \n\n \n\n**LANGUAGE REQUIREMENTS** \n\nCustomer service skills as well as effective communication skills – both verbal and written. Ability to follow written and verbal directions.\n \n\n \n\n**PHYSICAL REQUIREMENTS** \n\nIndividual will be required to use computer keyboards or other equipment for extended periods of time.\n \n\nIndividual may be required to sit or stand for extended periods of time. Specific vision abilities required for this job include close vision for reading and studying technical materials and use of computer monitor screens a great deal of the time. Specific physical abilities required by the job may include walking, reaching carrying and lifting up to 25 lbs, with some occasional lifting up to 50lbs.\n \n\n \n\n**WORK ENVIRONMENT** \n\nThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Individual’s primary workstation is located in the office area, with some time spent on the manufacturing floor. The noise level in the work environment ranges from low to moderate. \n\n\n\nTEN CUIDADO CON LOS FRAUDES: Las oportunidades laborales legítimas en Jabil se pueden encontrar en nuestro sitio web oficial Jabil.com. Ningun solicitante debe pagar para acceder a estas oportunidades de empleo. Al postularte para un empleo en Jabil, serás contactado a través del portal oficial de jabil por un correo electrónico con teminacion @jabil.com; llamada telefónica directa de un integrante del equipo de Jabil; o correo electrónico directo con una dirección de correo electrónico @jabil.com. Jabil no solicita pagos para realizar entrevistas ni en ningún otro momento durante el proceso de contratación. Jabil tampoco pedirá información personal de identificación como número de seguro social, acta de nacimiento, información de institución financiera, número de licencia de conducir o información de pasaporte por teléfono o correo electrónico. Si crees que estás siendo víctima de robo de identidad o fraude, repórtalo a la policía en los siguientes números y repórtala en el sitio web donde la encontraste. Llama a: 911 o 089\\.\n**Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.**\n\n**Accessibility Accommodation**\n===============================\n\nIf you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e\\-mail to Always\\_Accessible@Jabil.com with the nature of your request and contact information. Please do not direct any other general employment related questions to this e\\-mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to. \n\n\\#whereyoubelong","price":"Salario negociable","unit":"per year","currency":null,"company":"Indeed","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1761158741000","seoName":"it-process-engineer-i","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/es/city-aldama/cate-field-engineering/it-process-engineer-i-6414831884582612/","localIds":"121","cateId":null,"tid":null,"logParams":{"tid":"d224ee14-36a3-4a7c-a127-2864aad31359","sid":"97bbaf14-80a1-4f97-aa63-504c82d475e1"},"attrParams":{"summary":null,"highLight":["Formalize IT processes using ITIL framework","Ensure service stability and incident prevention","Develop tools for process consistency"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Chihuahua,Chihuahua","unit":null}]},"addDate":1761158740983,"categoryName":"Ingeniería de Campo","postCode":null,"secondCateCode":"engineering","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"1261,1272,1414","location":"Revolución N. 1089, Arquitos, 31205 Chihuahua, Chih., Mexico","infoId":"6384087173478712","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Ingeniero de Procesos de TI I","content":"En Jabil nos esforzamos por hacer POSIBLE cualquier cosa y MEJORAR todo. Estamos orgullosos de ser un socio de confianza para las marcas más importantes del mundo, ofreciendo soluciones integrales de ingeniería, fabricación y cadena de suministro. Con más de 50 años de experiencia en diversos sectores y una amplia red de más de 100 sitios en todo el mundo, Jabil combina alcance global con experiencia local para ofrecer soluciones escalables y personalizadas. Nuestro compromiso va más allá del éxito empresarial, ya que nos esforzamos por construir procesos sostenibles que minimicen el impacto ambiental y fomenten comunidades vibrantes y diversas en todo el mundo.\n\n**RESUMEN**\n\nEl Ingeniero de Procesos de TI I tiene una doble responsabilidad. La primera consiste en ayudar con la \"formalización\" del proceso de TI, centrándose en la gestión de cambios, configuraciones, incidentes y problemas, conduciendo hacia la gestión de niveles de servicio, ciclo de vida de entrega de servicios y software (SDLC) y al ciclo de prueba (Test Lift Cycle). La segunda función implica la responsabilidad de las actividades operativas diarias necesarias para garantizar que el proceso a su cargo funcione según lo diseñado, revisando o introduciendo procesos utilizando la Biblioteca de Información de Tecnologías de la Información (ITIL) como marco de trabajo.\n\n \n\n \n\n \n\n \n\n**FUNCIONES Y RESPONSABILIDADES ESENCIALES incluyen las siguientes. Otras funciones podrán asignarse.**\n\n \n\n* Liderar la evaluación, planificación y autorización de cambios en el entorno de producción de TI.\n* Minimizar la interrupción de servicios debido a una implementación inadecuada de cambios.\n* Impulsar la identificación de la causa raíz de incidentes o su prevención.\n* Garantizar que los servicios sean estables, oportunos y precisos, y que los incidentes no ocurran ni se repitan, centrándose en la prevención de incidentes.\n* Apoyar todos los demás procesos proporcionando datos precisos relacionados con el entorno de producción, los elementos (elementos de configuración) que lo componen y sus relaciones.\n* Buscar, comprender e interpretar los requisitos del área de TI y de los procesos de Jabil.\n* Participar en el diseño e implementación del proceso de su responsabilidad, así como de herramientas y/o metodologías relacionadas, para asegurar servicios eficientes, oportunos y efectivos que respalden la estrategia empresarial corporativa.\n* Desarrollar herramientas y plantillas de procesos para facilitar la consistencia y efectividad del proceso.\n* Mantener documentación concisa de gestión de procesos y asegurar que el repositorio de información del proceso esté completo y sea preciso.\n* Supervisar la administración y operación diaria del proceso bajo su responsabilidad y de las herramientas asociadas (a nivel Global, Regional o de Sitios según corresponda).\n* Asegurar que los controles del proceso sean monitoreados y cumplan con los requisitos de auditoría y programas de cumplimiento de Jabil (por ejemplo, Sarbanes\\-Oxley).\n* Monitorear el desempeño del proceso frente a indicadores clave de rendimiento y otras mediciones, preparar y analizar informes de gestión de procesos.\n* Participar en iniciativas de mejora de procesos y herramientas.\n* Brindar asesoramiento técnico y mentoría práctica sobre la utilización del proceso.\n* Asegurar la satisfacción del cliente con la utilización y resultados del proceso.\n* Participar en el intercambio de ideas e información dentro del departamento.\n* Organizar ideas orales y escritas de forma clara y utilizar un estilo profesional adecuado.\n* Formular preguntas; fomentar la participación de los miembros del equipo.\n* Proporcionar actualizaciones periódicas a los gerentes correspondientes.\n* Identificar formas creativas de reducir costos mediante la optimización de procesos y sistemas (por ejemplo, modificación de responsabilidades o consolidación de tareas, eliminación de procesos que no agreguen valor, o reingeniería completa de procesos y sistemas).\n* Impulsar la mejora continua mediante el análisis de tendencias, reportes y gestión de métricas.\n* Asegurar que los procedimientos e instrucciones de trabajo sean eficientes y no redundantes.\n* Proponer nuevas ideas y sugerencias de mejora. Identificar e implementar nuevas prácticas y procesos que sean “los mejores en su campo”.\n* Demostrar compromiso con el servicio al cliente; anticiparse, cumplir y superar expectativas resolviendo problemas de forma rápida y eficaz; dar prioridad a los problemas del cliente.\n* Consultar con el gerente responsable en situaciones complejas o inusuales.\n* Establecer nuevos sistemas de medición si/es posible.\n* Intercambiar conocimientos e información con otras instalaciones de Jabil para asegurar que las mejores prácticas se compartan en toda la organización.\n* Asegurar el cumplimiento total de todas las políticas y procedimientos de la empresa (por ejemplo, Salud, Seguridad y Calidad).\n* Mantener discreción y confidencialidad en todas las áreas relacionadas con datos e información propiedad de la empresa, ya sea interna o específica del cliente.\n* Interpretar una variedad de instrucciones proporcionadas en forma escrita, oral, diagramada o programada.\n* Mantener discreción y confidencialidad en todas las áreas relacionadas con los sistemas de TI.\n* Comprender y adoptar la dirección estratégica del negocio y de TI.\n* Cumplir con todas las normas de seguridad y salud asociadas a este puesto y según las indicaciones del supervisor.\n* Cumplir y seguir todos los procedimientos dentro de la política de seguridad de la empresa.\n**REQUISITOS MÍNIMOS**\n\nTítulo universitario en ciencias de la computación o disciplina relacionada. Mínimo de 0\\-2 años de experiencia general en TI.\n \n\n \n\n**REQUISITOS DE IDIOMA**\n\nHabilidades de servicio al cliente, así como habilidades efectivas de comunicación, tanto verbal como escrita. Capacidad para seguir instrucciones escritas y orales.\n \n\n \n\n**REQUISITOS FÍSICOS**\n\nEl individuo deberá usar teclados de computadora u otro equipo durante períodos prolongados de tiempo.\n\nPodría requerirse que el individuo permanezca sentado o de pie durante largos periodos. Las capacidades visuales específicas requeridas para este puesto incluyen visión cercana para leer y estudiar materiales técnicos, así como el uso frecuente de pantallas de monitor de computadora. Las capacidades físicas específicas requeridas por el puesto pueden incluir caminar, alcanzar objetos, cargar y levantar hasta 25 libras, con levantamientos ocasionales de hasta 50 libras.\n \n\n \n\n**ENTORNO DE TRABAJO**\n\nLas características del entorno de trabajo descritas aquí son representativas de aquellas que un empleado enfrenta al realizar las funciones esenciales de este puesto. La estación de trabajo principal del individuo se encuentra en el área de oficina, pasando algo de tiempo en la planta de fabricación. El nivel de ruido en el entorno de trabajo varía desde bajo hasta moderado.\n\n\n\nTEN CUIDADO CON LOS FRAUDES: Las oportunidades laborales legítimas en Jabil se pueden encontrar en nuestro sitio web oficial Jabil.com. Ningún solicitante debe pagar para acceder a estas oportunidades de empleo. Al postularte para un empleo en Jabil, serás contactado a través del portal oficial de jabil por un correo electrónico con terminación @jabil.com; llamada telefónica directa de un integrante del equipo de Jabil; o correo electrónico directo con una dirección de correo electrónico @jabil.com. Jabil no solicita pagos para realizar entrevistas ni en ningún otro momento durante el proceso de contratación. Jabil tampoco pedirá información personal de identificación como número de seguro social, acta de nacimiento, información de institución financiera, número de licencia de conducir o información de pasaporte por teléfono o correo electrónico. Si crees que estás siendo víctima de robo de identidad o fraude, repórtalo a la policía en los siguientes números y repórtala en el sitio web donde la encontraste. Llama a: 911 o 089\\.\n**Jabil, incluidas sus subsidiarias, es un empleador que ofrece igualdad de oportunidades y considera candidatos calificados sin importar raza, color, religión, origen nacional, sexo, orientación sexual, identidad de género, edad, discapacidad, información genética, condición de veterano, o cualquier otra característica protegida por la ley.**\n\n**Accomodación para Accesibilidad**\n===============================\n\nSi eres una persona calificada con una discapacidad, tienes derecho a solicitar una adaptación razonable si tienes dificultades o limitaciones para usar o acceder al sitio Jabil.com/Careers debido a tu discapacidad. Puedes solicitar una adaptación razonable enviando un correo electrónico a Always\\_Accessible@Jabil.com indicando la naturaleza de tu solicitud e incluyendo tus datos de contacto. Por favor, no envíes ninguna otra pregunta general relacionada con empleo a este correo electrónico. 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