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This includes, but is not limited to, proprietary information, financial data, and other assets requiring safeguarding. Nissan Mexicana and its subsidiaries assure confidentiality and compliance with all legal requirements regarding the use of such information. 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Mejora tus habilidades mediante seminarios, \n\nprogramas de formación en liderazgo y reembolsos de matrícula, mientras desempeñas un papel fundamental en la \n\nconfiguración del futuro del transporte. Desde el primer día, contarás con el apoyo necesario para enfrentar retos y contribuir a \n\nsoluciones significativas en toda nuestra organización. \n\n \n\nRecompensas: Nissan ofrece un paquete integral de beneficios para apoyar el bienestar y el éxito de nuestros \n\nempleados, con prestaciones que pueden variar según la ubicación y el puesto. \n\nNissan (NMEX, NEdM, NRFS, NRFM y ANZEN) contrata basándose en el cumplimiento del perfil del puesto en la \n\nvacante, sin distinción ni discriminación por género, identidad y/o expresión de género, \n\norientación sexual, raza, color, idioma, religión, opinión política u otra, origen nacional o social, \n\nposición económica, nacimiento o cualquier otra condición. \n\nAl postularse para el puesto anunciado, los candidatos reconocen que Nissan Mexicana y sus \n\nsubsidiarias se reservan el derecho de realizar una búsqueda de conducta pública debido a la naturaleza sensible de los activos \n\ny la información involucrada en el puesto. 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Ubicación:
Aguascalientes
Categoría:
Gestión y Soporte

Indeed
Customer Service Agent Part Time
Job Description
**Job Summary**
The position is responsible for providing excellent and efficient quality service in inbound calls from Customers/Businesses that own a vehicle through Nissan Motor Acceptance Corporation (NMAC) or Infiniti Financial Services (IFS) in regards to any inquiry, complaint, and/or question they have regarding their loan and/or lease accounts (Including technical Support assistance to the NMAC/IFS Website). Also providing such service to NMAC/IFS Dealerships, Insurance Companies, and/or 3rd Parties (i.e. Other Financial Institutions) inquiring on subjects like Payoffs, Total Loss, Vehicle Damage, Titles, and others. The majority of the calls are in English but there might be a few calls in Spanish.
**Responsibilities**
* Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses, NMAC/IFS Dealerships, and/or Third Parties (Other Financial institutions, insurance companies, etc.) resolving inquiries, handling complaints, and walking them through the correct process according to their original request.
* The agent will have to identify the current Account status for appropriate action on both Retail and Lease NMAC/IFS phone calls regarding a Total Loss incident, Vehicle Damage, Titles, End of Term, Interest rate, Post Maturity Date, and other subjects
* Maintains a Quality Standard on all phone calls received/made guaranteeing a minimum overall average percentage of 85% following our Call model to assure all Compliance, State, and Federal regulations are within guidelines.
* Must be able to utilize all tools and resources available to proactively resolve our Customer's concerns and prevent any further callbacks.
* Follow all Adherence guidelines to achieve a minimum target of 95%
**Requirements**
* High School Diploma; BA Degree preferred
* Knowledge of Excellent Customer Service Techniques (Call Center based preferably)
* Fluent English (Mandatory)
* MS Office Intermediate
**Skills**
* Basic understanding of the auto finance industry.
* Empathetic with difficult situations
* Active Listening
* Customer Focus
* Good Grammar and Communication Skills
* Problem\-Solving and Negotiation Skills
**Schedule:**
Availability to work 36 hrs per week
* Schedules could fall within the time frame (8:00 am to 3:00 pm or 1:00 pm to 8:00 pm) from Monday to Friday, and Saturdays from 8:00 am until 2:00 pm
* **Nissan (NMEX,NEdM, NRFS, NRFM y ANZEN) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción (ni discriminación por género, identidad y/o expresión de género, orientación sexual, ) raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social, posición económica, nacimiento o cualquier otra condición.**
* **Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition**.
* **By applying for the advertised position, candidates acknowledge that Nissan Mexicana and its subsidiaries reserve the right to conduct a public conduct search due to the sensitive nature of the assets and information involved in the role. This includes, but is not limited to, proprietary information, financial data, and other assets requiring safeguarding. Nissan Mexicana and its subsidiaries assure confidentiality and compliance with all legal requirements regarding the use of such information. By applying for this position, you are consenting to this check.**
Aguascalientes Aguascalientes Mexico

C. Guadalupe 168, Barrio de Guadalupe, 20059 Aguascalientes, Ags., Mexico
Salario negociable

Indeed
Representante Bilingüe de Centro de Llamadas
Descripción del trabajo
**Ubicación(es):** Aguascalientes
**Horario de trabajo:** Tiempo completo presencial
**Requisito de educación:** Diploma de escuela secundaria
Da forma al futuro de la movilidad en Nissan: inicia tu carrera, impulsa la innovación
Actualmente estamos buscando un Representante Bilingüe de Centro de Llamadas para que se una a nuestro equipo en Aguascalientes.
Un día en la vida: responsable de brindar un servicio de excelente calidad y eficiente en llamadas entrantes de clientes/empresas que poseen un vehículo a través de Nissan Motor Acceptance Corporation (NMAC) o Infiniti Financial Services (IFS) con respecto a cualquier consulta, queja y/o pregunta que tengan sobre sus cuentas de préstamo y/o arrendamiento (incluyendo asistencia técnica al sitio web de NMAC/IFS).
**Lista de responsabilidades**:
* Recibe un número estándar de llamadas entrantes sobre cuentas activas/inactivas de clientes o empresas de NMAC/IFS, concesionarios de NMAC/IFS y/o terceros (otras instituciones financieras, compañías de seguros, etc.), resolviendo consultas, gestionando quejas y guiándolos a través del proceso correcto según su solicitud inicial.
* El agente deberá identificar el estado actual de la cuenta para tomar la acción adecuada en llamadas de NMAC/IFS tanto para ventas como arrendamientos relacionadas con incidentes de pérdida total, daños al vehículo, títulos, fin de plazo, tasa de interés, fecha posterior a vencimiento y otros temas.
* Mantiene un estándar de calidad en todas las llamadas recibidas/realizadas garantizando un porcentaje promedio mínimo general del 85%, siguiendo nuestro modelo de llamada para asegurar que todas las normativas de cumplimiento, estatales y federales estén dentro de los lineamientos.
* Debe ser capaz de utilizar todas las herramientas y recursos disponibles para resolver proactivamente las preocupaciones de nuestros clientes y prevenir cualquier llamada adicional.
* Debe ser capaz de seguir todas las directrices de cumplimiento para alcanzar un objetivo mínimo del 95%.
A quién buscamos:
Requisitos:
* Requisitos educativos: diploma de escuela secundaria
* Conocimientos de técnicas de excelente servicio al cliente (preferiblemente en centro de llamadas)
* Inglés fluido (obligatorio)
* Nivel intermedio de MS Office
* Escucha activa
* Enfoque al cliente
* Buena gramática
* Habilidades de comunicación
* Capacidad para trabajar presencialmente en Aguascalientes
Deseable:
* Tener título universitario es un plus.
Lo que disfrutarás en Nissan:
Crecimiento profesional y oportunidades de aprendizaje continuo: benefíciate de diversas trayectorias profesionales, movimientos entre departamentos y plataformas de aprendizaje innovadoras. Mejora tus habilidades mediante seminarios,
programas de formación en liderazgo y reembolsos de matrícula, mientras desempeñas un papel fundamental en la
configuración del futuro del transporte. Desde el primer día, contarás con el apoyo necesario para enfrentar retos y contribuir a
soluciones significativas en toda nuestra organización.
Recompensas: Nissan ofrece un paquete integral de beneficios para apoyar el bienestar y el éxito de nuestros
empleados, con prestaciones que pueden variar según la ubicación y el puesto.
Nissan (NMEX, NEdM, NRFS, NRFM y ANZEN) contrata basándose en el cumplimiento del perfil del puesto en la
vacante, sin distinción ni discriminación por género, identidad y/o expresión de género,
orientación sexual, raza, color, idioma, religión, opinión política u otra, origen nacional o social,
posición económica, nacimiento o cualquier otra condición.
Al postularse para el puesto anunciado, los candidatos reconocen que Nissan Mexicana y sus
subsidiarias se reservan el derecho de realizar una búsqueda de conducta pública debido a la naturaleza sensible de los activos
y la información involucrada en el puesto. Esto incluye, pero no se limita a, información confidencial,
datos financieros y otros activos que requieren protección. Nissan Mexicana y sus subsidiarias aseguran
la confidencialidad y el cumplimiento de todos los requisitos legales respecto al uso de dicha información. Al
postularse para este puesto, usted está dando su consentimiento para esta verificación.
Aguascalientes Aguascalientes México

C. Guadalupe 168, Barrio de Guadalupe, 20059 Aguascalientes, Ags., Mexico
Salario negociable

Indeed
QA Auditor (Call Center)
About the role
We’re hiring a proactive **QA Auditor** to listen to calls, score them against our QA rubric, coach agents with actionable feedback, and drive continuous improvement across multiple client campaigns.
What you’ll do
* **Listen \& score calls** using our QA forms; audit chat/email interactions as needed.
* **Deliver feedback**: write clear, constructive notes and host 1:1 coaching sessions.
* **Publish reports**: weekly scorecards and a monthly QA report with trends, insights, and action items.
* **Calibrate**: run/attend weekly QA calibrations to keep scoring consistent.
* **Improve the process**: flag gaps in scripts, SOPs, and workflows; propose fixes and track outcomes.
* **Compliance \& accuracy**: ensure scripts/disclosures are followed (e.g., TCPA/time\-zone rules).
* **Partner with Ops**: work with TLs/CMs to raise CSAT/FCR, reduce AHT without hurting quality.
What success looks like (first 90 days)
* 100\+ call audits/week with **on\-time** reporting.
* Coaching plans delivered for low performers; measurable lift in QA scores.
* A simple **QA dashboard** and monthly narrative report in place.
* Documented improvements to scripts/process based on your findings.
Must\-haves
* 1–2\+ years in **call center QA** or Team Lead role (sales or customer service).
* **Bilingual English/Spanish**: clear writing and coaching in both.
* Strong analytical chops in **Google Sheets/Excel** (filters, pivot tables, charts).
* Experience giving **specific, behavior\-based feedback** (SBI model or similar).
* Detail orientation, confidentiality, and follow\-through.
Nice\-to\-haves
* Familiarity with QA tools/dialers/CRMs (e.g., Aircall, RingCentral, CXone, HubSpot, Zendesk).
* Built QA forms/scorecards or ran calibration sessions.
* Knowledge of compliance basics (TCPA/DNC/time\-zone calling windows).
Schedule
* Monday–Friday
* 8am to 5pm
Job Type: Full\-time
Pay: $13,000\.00 \- $14,000\.00 per month
Work Location: Hybrid remote in Valle del Campestre, 20110 Aguascalientes, Ags.

Av. Montenegro 2117, Trojes de Oriente II, 20115 Aguascalientes, Ags., Mexico
13,000-14,000 MXN/año
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