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Investigar y colaborar con otros departamentos para resolver problemas del cliente de manera oportuna.\n* Participar en llamadas de conferencia con socios internos o externos respecto a problemas de entrega o proyectos críticos.\n\nGestión de Entrega \n\n* Seguimiento y gestión de previsiones\n* Coordinación de paneles de control\n* Métricas\n\nGestión de Facturación \n\n* Gestión proactiva del proceso de facturación\n* Precios: gestión de vencimientos de contratos y seguimiento de cotizaciones\n* Gestión de crédito: colaborar con Clientes, Ventas y Finanzas para gestionar facturas vencidas y cuentas por cobrar\n\nGestión de Incidencias \n\nMétrica – Facturación\nGestión de Satisfacción \n\n* Apoyar la ejecución de acciones de mejora basadas en encuestas: identificar y impulsar acciones correctivas para problemas recurrentes para construir sostenibilidad\n* Sensibilizar e impulsar la responsabilidad en otras funciones basándose en VOC\n* Concienciación sobre calidad/quejas: actuar como punto focal para compartir y comunicar el estado de calidad\n* Comunicación: establecer y mantener reuniones periódicas de revisión de desempeño con otras funciones relevantes\n\n\nMétrica – Encuesta\nRelación con el Cliente y Satisfacción \n\n* Comunicación con el cliente para resolver problemas operativos escalados\n* Asegurar el monitoreo de VOC mediante encuestas, reuniones regulares y comunicación con el cliente\n* Responsable de identificar e impulsar acciones correctivas y proyectos/actividades de mejora con funciones de apoyo para aumentar los niveles de satisfacción del cliente según encuestas y comentarios de VOC. Gestionar la entrega de servicios/interfaces y ejecutar la cultura de servicio.\n* Asegurar una revisión semanal mínima del historial de pedidos pendientes. Los informes de pedidos abiertos y los informes de previsiones deben utilizarse para proporcionar advertencias tempranas de retrasos en las entregas al cliente y al equipo.\n* Crear un entorno de resolución de problemas centrado en mejoras permanentes en el cumplimiento de pedidos, precios, entrega, calidad y crédito, colaborando con los clientes en proyectos de mejora.\n* Responsable de fomentar una cultura de responsabilidad y mejora continua dentro del equipo virtual de Servicio al Cliente que atiende a los clientes asignados.\n\nHabilitar, Empoderar, Involucrar y Liderar \n\n* Brindar orientación diaria sobre las actividades de los profesionales de servicio al cliente, junto con actualizaciones programadas del equipo y del desempeño individual sobre resultados del cliente, logro de objetivos y actualizaciones de procesos.\n* Desarrollar y mantener una comprensión sólida de las fortalezas del equipo y necesidades de desarrollo, participando en conversaciones regulares sobre el progreso en ambas áreas.\n* Promover y capacitar en un entorno autogestionado que fomente la toma de decisiones, participación e innovación dentro del equipo.\n\nGestión de Pedidos y Previsiones \n\n* Ingresar pedidos: revisar plazos de entrega correctos, precios y requisitos de revisión de órdenes de compra; descargar pedidos del correo electrónico o portal del cliente según sea necesario.\n* Actualizar previsiones: acceder semanalmente a los portales de clientes o convertir información enviada por correo electrónico al formato adecuado para actualizaciones de previsiones.\n* Asegurar que la previsión excluya el período firme (cuatro semanas) y verificar que se utilice la revisión actual del número de pieza.\n* Rastrear órdenes de compra que no puedan ingresarse debido a precios faltantes o números de pieza inactivos; realizar seguimiento semanal con el departamento responsable.\n* Revisar diariamente los números de pieza urgentes e incluirlos en notificaciones de ventas si hay materiales disponibles.\n* Solicitar cambios o actualizaciones en fechas, precios o revisiones a través del portal del cliente o correo electrónico cuando sea necesario.\n* Recopilar y organizar la lista de escasez y hacer seguimiento con el departamento de compras para conocer las fechas estimadas de llegada.\n* Generar informes con la información solicitada, principalmente revisiones del estado de pedidos.\n* Verificar que los pedidos y previsiones de clientes coincidan con los datos registrados.\n* Evaluar y analizar previsiones de clientes.\n\nHabilidades Verbales \n\n* Dominio fluido del inglés – escrito y hablado\n* Capacidad para comunicarse eficazmente con colegas en toda la organización\n* Capacidad para generar informes y manuales de procedimientos\n* Capacidad para presentar información de forma efectiva y responder preguntas de la dirección, empleados y clientes\n\nHabilidades Matemáticas \n\n* Habilidades matemáticas para cálculos de eficiencia, consumo, tiempos de respuesta, capacidad, tiempo de ciclo, cálculos financieros, etc.\n* Habilidad matemática para la resolución de problemas y análisis de datos\n\nCapacidad de Razonamiento \n\n* Capacidad de razonamiento deductivo\n* Capacidad para organizar pensamientos y prioridades bajo presión considerable\n* Debe ser capaz de razonar y resolver problemas basándose en la comprensión técnica de necesidades y procedimientos\n* Capacidad para definir problemas y extraer conclusiones válidas\n* Capacidad para interpretar una amplia variedad de instrucciones técnicas y manejar tanto variables abstractas como concretas\n* Visión comercial\n* Comunicación efectiva\n\nHabilidades Informáticas \n\n* Dominio del software Microsoft Office\n* ERP\n* Oracle\n* Minitab\n \n\nCVG ES UN EMPLEADOR QUE OFRECE IGUALDAD DE OPORTUNIDADES\nCommercial Vehicle Group, Inc (CVG) es un empleador que ofrece igualdad de oportunidades de empleo, por lo que todos los candidatos calificados recibirán consideración para empleo sin importar raza, color, edad, religión, sexo, orientación sexual, identidad/expresión de género, origen nacional, discapacidad o condición de veterano protegido.\nPatrocinio de Visa \n\nCommercial Vehicle Group, Inc (CVG) sí proporciona patrocinio para estatus de visa de trabajo basado en necesidades comerciales. 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