Customer Service/Front Desk

Description

Job Summary: We are seeking a professional to provide personalized customer service and technical support, managing warranties and reports to ensure customer satisfaction. Key Highlights: 1. Personalized customer service and warranty management 2. Opportunities for professional and career growth 3. Technological innovation environment and customer service **SMS México** is a global leader in product lifecycle management solutions. We partner with our customers to deliver unique global or regional service solutions leveraging our cutting-edge technology, advanced engineering expertise, and consistent, successful innovation history. With highly qualified and trained technicians and professionals supporting our customers across 30 countries, SMS is positioned to lead in the 21st century. **Objective:** * Provide personalized service to our customers. **Education:** * Completed high school diploma. **Experience:** * 6 months to 1 year of customer service experience. **Responsibilities:** * Assist customers regarding equipment warranty matters. * Prepare Excel reports. * Follow up on customer service cases. **We Offer:** * Base salary: $10,000 * Benefits exceeding legal requirements (grocery vouchers, savings fund, additional vacation days beyond statutory requirements, enhanced vacation bonus, etc.). * 100% IMSS registration. * Professional and career growth opportunities. * SGMM **Requirements:** * Intermediate Excel skills * Basic English proficiency * Prior experience in technical support and customer service * Passion for technology and customer service Work Schedule: Monday through Sunday, with one rotating weekday off, working either from 11 AM to 8 PM or from 12 PM to 9 PM (both shifts rotate). **WORK LOCATION**: Av. Nereo Rodriguez Barragan \#450, P.B. Col. del Valle, C.P. 78200, San Luis Potosi. Job Types: Full\-time, Permanent Pay: $10,000\.00 \- $10,001\.00 per month Work Location: In person