**Join our Team** ----------------- **About this opportunity:** We are excited to invite you to join our esteemed Ericsson team as a **Technical Solution Engineer**. If you are passionate about solving complex problems, keeping networks running smoothly, and delivering proactive, data\-driven solutions, this is the role for you. You’ll leverage your expertise in customer networks and evolving technology to handle operational and technical challenges, prevent issues before they occur, and provide exceptional support to our clients. **What you will do:** * Take ownership of Customer Service Requests from contract validation to resolution. * Ensure compliance with CS delivery standards and agreed ways of working. * Investigate, analyze, and provide solutions for product security matters. * Build strong relationships with customers through direct communication and OMNI chats. * Support emergency situations, restoring customer networks efficiently. * Plan and implement software deployments to maximize customer network performance. * Assist account teams in driving add\-on sales and expanding customer business. * Maintain and improve content within the Structured Knowledge Management Process. **The skills you bring:** * Customer Problem \& Change Management * CS Portfolio Competence \& Data Analysis * Negotiation \& Customer Success * Machine Learning knowledge * Strong Customer Relationship and CSR Handling Skills * Knowledge Transfer, Sharing, and Collaboration * Trade Compliance Awareness * Release and Change Management If you’re ready to make an impact, support cutting\-edge technology, and grow your career in a global leader in telecom, we want to hear from you! **Why join Ericsson?** At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. **What happens once you apply?** Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. **Primary country and city:** Mexico (MX) \|\| Mexico City **Req ID:** 777041