**Your Job:**We are looking for a **Customer Fulfillment Representative** to manage customer service activities and ensure timely and accurate order fulfillment. This role will handle shipping processes, RMAs, and maintain strong communication with internal and external customers to guarantee operational excellence. **Our Team:** You'll join the Molex team in Guadalajara, collaborating with logistics, operations, and customer service teams to deliver outstanding service and meet customer expectations in the automotive industry. **What You Will Do:** * Manage customer orders and ensure timely fulfillment * Coordinate shipping processes and documentation * Handle RMAs and resolve related issues promptly * Maintain proactive communication with internal and external customers * Prepare and update reports related to customer service activities * Identify priorities and organize tasks to meet deadlines **Who You Are (Basic Qualifications):** * 5\+ years of experience in customer service * Background in the automotive industry * Proficiency in Microsoft Excel * Fully bilingual (English and Spanish) * Knowledge of shipping processes and RMA procedures * Strong organizational skills and ability to prioritize tasks **What Will Put You Ahead:** * Excellent communication skills with internal and external stakeholders * Proactive and structured approach to problem\-solving * Ability to work under pressure and manage multiple priorities **Who We Are:**As a Koch company, Molex is a globally recognized provider of electronic solutions, enabling innovation in industries ranging from automotive to healthcare. We design and manufacture critical connectivity solutions that improve lives. At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. **\#LI\-JR3**