Analyst-Credit Bilingual

Description

Summary: This role involves dynamic call handling with Card Members and Program Administrators, offering financial advice, and resolving corporate account statuses through persuasive communication and negotiation. Highlights: 1. Engage in persuasive communication and negotiation to resolve corporate accounts 2. Provide financial advice on current and past due scenarios 3. Work in a dynamic and changing environment Commercial Credit Specialist handles inbound and outbound campaigns with a dynamic volume of calls with Card Members and Program Administrators to provide financial advice on current and past due scenarios, using persuasive communication and negotiation skills and working to resolve the status of each case presented in corporate accounts, balancing collection efforts while delivering an extraordinary customer service. * Excellent persuasion and negotiation skills * Proven problem solving and decision making * Analytical skills * Excellent writing and verbal communication skills. * Ability to work in a dynamic and changing work environment. * Proficiency in MS Office * Bi\-Lingual (English/Spanish) * Proactivity * Personal Accountability At American Express, our culture is built on a 175\-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world\-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well\-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. We back you with benefits that support your holistic well\-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: * Competitive base salaries * Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex * Free access to global on\-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counselling support through our Healthy Minds program * Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.