Logistics Customer Support

Description

Summary: This role involves re-engaging leads, coordinating logistics, and ensuring seamless communication for a global BPO leader. Highlights: 1. Support sales and operations teams in a fast-paced environment 2. Coordinate shipment logistics and client communication 3. Handle customer service concerns and resolve discrepancies **Logistics Customer Support** **Logistics Customer Support****ilines\-international\-cma****Remote, Ciudad De México, Ciudad De México, Mexico**Apply Now **Non\-Negotiable** SkillsYears of Experience First LanguageLocation**About the Company** 1840 \& Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world\-class freelance professionals and delivering top\-tier outsourcing services, across over 150 countries worldwide.**About the Job** We are seeking a detail\-oriented and proactive Logistics \& Customer Suppot Representative to support our sales and operations teams. This role focuses on re\-engaging leads, coordinating shipment logistics, and ensuring seamless communication between clients, suppliers, and internal departments. The ideal candidate is organized, responsive, and able to manage multiple priorities in a fast\-paced environment.**Job Overview** * **Employment Type:** Full\-Time Independent Contractor * **Department:** Customer Service/Support * **Job Level:** Intermediate **Education \& Experience** * **Years Of Experience:** 3 Years * **Business Model:** * **Minimum Education Level:** * **Qualification:** None **Skills** * **Tools/Platforms:** Microsoft Excel Microsoft Word Email Tools (Gmail/Outlook) Dialer / Phone Systems * **Additional Skills:** None * **Common Methodologies/Frameworks:** Customer Support Workflow Management Email Marketing Campaign Management Segmentation \& List Management E\-Commerce Retention Marketing * **Additional Skills:** None * **General Skills:** Customer Relationship Management (CRM) Strong Client Relationships Logistics Coordination Supplier Relationship Management * **Additional Skills:** None * **Soft Skills:** Ethics Networking Communication Empathy Organization Data Management * **Additional Skills:** None **Requirements** * **Technological Requirements:** * **Language:** English * **Location:** Mexico **Responsibilities** * Proactively contact and re\-engage existing leads via phone and email to validate interest in international shipping services and route qualified opportunities to the sales team. * Provide support to the Operations and Logistics departments in day\-to\-day activities. * Coordinate shipment scheduling, planning, tracking, and status updates. * Liaise with overseas suppliers, domestic trucking companies, warehouses, and international shipping carriers to ensure timely and safe delivery. * Monitor shipment progress and provide clients with regular updates on schedules and status. * Perform accurate and timely data entry related to shipments and customer interactions. * Collaborate cross\-functionally with internal teams to ensure efficient shipping operations. * Handle customer service concerns, including investigating and resolving shipment discrepancies, damages, or service\-related issues. * Support additional tasks and responsibilities as needed to meet departmental and company objectives. **Qualifications \& Skills*** Proficiency in Microsoft Office tools (Word, Excel, OneDrive). * Strong attention to detail with a high level of accuracy and organization. * Excellent communication skills, both written and verbal, especially via phone and email. * Ability to work collaboratively in a team\-oriented environment. * Strong multitasking skills with the ability to manage competing priorities. * Ability to work under pressure and meet deadlines. * Adaptable and quick to learn new systems and technologies. **Salary \& Benefits** * **Break:** Unpaid 0 **Working Hours** * **Monday:** 9 A.M. \- 6 P.M. * **Tuesday:** 9 A.M. \- 6 P.M. * **Wednesday:** 9 A.M. \- 6 P.M. * **Thursday:** 9 A.M. \- 6 P.M. * **Friday:** 9 A.M. \- 6 P.M.