IT Technology Analyst

Description

A large-scale consortium is seeking personnel for a railway project (Querétaro \- Irapuato Train), for the position of: **IT TECHNOLOGY ANALYST** **Position Objective** Ensure the operational continuity of the organization’s technological infrastructure through administration, support, and maintenance of computing equipment, networks, and technology services; provide timely assistance to internal users; manage vendors; and ensure efficient control of IT assets—thereby contributing to the achievement of the project’s operational and administrative objectives. **Requirements** Bachelor’s degree or engineering degree in Computer Systems, Computer Science, Information Technologies, Telecommunications, or a related field. **Experience** * Minimum of 3 to 5 years in similar positions. * Experience in Level 1 and Level 2 technical support\. * Experience in basic network administration and infrastructure support. * Experience in control and administration of technological assets. * Preferred experience in construction, infrastructure, or multi-site projects. **Position Requirements** * Proficiency in Microsoft 365 and collaborative tools. * Experience with Windows operating systems. * Basic/intermediate knowledge of LAN/WAN networks. * Configuration of computing equipment and peripherals. * Familiarity with helpdesk/ticketing tools. * Basic knowledge of information security. * Desired knowledge of Active Directory, VPN, and IP telephony. * Desired valid driver’s license. * Desired basic/intermediate technical English. **PRIMARY RESPONSIBILITIES OF THE POSITION:** **Technical Support and Infrastructure** * Provide first- and second-level technical support to internal users. * Diagnose and resolve incidents related to hardware, software, networks, and connectivity. * Configure computing equipment, printers, mobile devices, and user accounts. * Perform preventive and corrective maintenance on technological equipment. * Track tickets and incidents within established response timeframes. * Assist in basic network, internet, and communications administration. * Escalate specialized incidents to vendors or third-level support. **IT Asset Management** * Maintain and update the inventory of equipment and technological assets. * Manage equipment assignments, custody, and transfers. * Monitor warranties, licensing, and operational conditions of assets. * Generate reports and indicators related to assets and technical support. **IT Vendor and Procurement Management** * Request quotations and conduct technical comparisons of equipment and services. * Coordinate and track technology and telecommunications vendors. * Assist in procurement of equipment, licenses, and IT consumables. * Monitor contracted services and vendor service-level performance. **Security and IT Administration** * Assist in executing backups and basic information security controls. * Document procedures, incidents, and technical configurations. * Ensure compliance with internal IT-related policies. * Participate in technological improvement and operational efficiency initiatives. Submit your application through this channel. Salary: $1\.00 \- $2\.00 per month Benefits: * Company parking * Free parking * Referral program * Company phone Application Question(s): * What is your salary expectation? Education: * Completed bachelor’s degree (preferred) Work Location: On-site employment