Job Summary: We are seeking an energetic Customer Success professional to drive the digital transformation of Mexican companies by managing customers, identifying opportunities, and delivering strategic advisory services. Key Highlights: 1. Bring digital transformation to Mexican companies with Odoo 2. Manage and expand the customer portfolio through renewals and upsells 3. Provide strategic advisory services and foster long-term customer loyalty **We are hiring: Customer Success!** Ready to bring digital transformation to Mexican businesses? Join our team and help companies across all industries achieve their full potential with Odoo. Ideal for candidates with high energy and eagerness to learn about ERP implementation. **Your Mission:** * **Manage and Expand:** Maintain the customer portfolio through renewals and identify *upsell* opportunities. * **Strategic Advisory:** Analyze operations and deliver technical/commercial solutions. * **Customer Loyalty:** Build long-term trust-based relationships. **Ideal Profile:** * Proactive and results-oriented. * Organized with strong planning capabilities. * **Persuasive ability** (Mandatory). **Requirements:** * Completed bachelor’s degree or higher. * Commercial skills and project management experience. * 1\-3 years of experience in customer service or sales. * Excellent organizational skills: You will manage approximately 100+ active customers! * Excellent communication skills. * Intermediate English. **Benefits:** Base salary based on experience starting at $16,000 MXN gross \+ uncapped commission plan. Remote work twice per week after the training period. Major Medical Expense Insurance, dental insurance, and life insurance. 30 days’ year-end bonus. Legal maximum savings fund contribution. TotalPass with up to 90% discount. Vacation days: 15 days in the first year, 20 days in the second year, 22 days in the third year, and 25 days from the fourth year onward. Unlimited sick leave with justification / 5 unjustified sick days. 10 paid holidays per year. Additional 4 weeks of maternity/paternity leave. 25% vacation bonus. Premium subsidized cafeteria up to legal limit. Employment type: Full-time. Salary: $18,000\.00 \- $20,000\.00 per month. Benefits: * Free beverages * Maternity leave exceeding statutory requirements * Paternity leave exceeding statutory requirements * Medical expense insurance * Major medical expense insurance * Additional vacation days or paid leave Application Question(s): * What is your salary expectation? Education: * Completed bachelor’s degree (Mandatory) Language: * Is your English level intermediate or advanced? (Mandatory) Work Location: On-site employment
Juan García
Indeed · HR
Juan García
Indeed · HR
