Service Advisor

Description

Job Summary: Automotive Service Advisor responsible for customer service, appointment scheduling, creation of service orders, and complaint follow-up to ensure customer satisfaction. Key Highlights: 1. Customer service and advisory support in the automotive service area. 2. End-to-end vehicle service management, from appointment scheduling to supervision. 3. Opportunity for training provided by the automotive manufacturer. **RESPONSIBILITIES** * Provide advisory support and customer service to agency service department clients. * Schedule appointments with customers requiring vehicle workshop admission. * Prepare service and/or repair orders, and provide cost and resolution time estimates. * Address and follow up on all complaints and/or customer dissatisfaction related to the service department. * Supervise proper vehicle service and/or repairs to ensure customer satisfaction. * Attend training courses provided by the Automotive Plant (manufacturer). **WE OFFER** * Attractive commissions * Life insurance * Statutory benefits * Grocery vouchers **REQUIREMENTS:** * Knowledge of automotive parts, automotive industry, etc. (preferred). * Similar positions: Claims appraiser.