Reception

Description

**Job Profile: Receptionist – Collision Repair Center (GNP Agreement)** We are seeking an organized, proactive individual with excellent customer service skills to join our automotive collision repair center as a Receptionist. You will be responsible for providing administrative and operational follow-up to insured customers—primarily GNP—ensuring effective communication throughout the vehicle repair process. **Main Responsibilities:** * In-person, telephone, and WhatsApp reception and assistance to customers. * Creation and management of WhatsApp groups for tracking and updating vehicle repair progress. * Generation and management of physical and digital files for vehicle delivery. * Confirmation and coordination of scheduled vehicle deliveries with customers. * Scheduling of appointments for new vehicle intake and follow-up on scheduling. * Entry of damage assessments and updating of information in the system. * Uploading of required documentation for the billing process. * Administrative follow-up of insurance company files, primarily GNP. * Ongoing communication with customers, appraisers, adjusters, and the operations team. * Support in document control and general administrative tasks. **Requirements:** * Completed high school diploma or technical degree in administration. * Minimum 2 years of experience in reception, customer service, or administrative roles. * Prior experience in automotive repair shops or insurance companies is preferred. * Basic to intermediate computer and Microsoft Office proficiency. * Ease of use with WhatsApp and other digital platforms. * Excellent service attitude, organizational skills, and communication abilities. **Competencies:** * Customer service orientation. * Organization and follow-up. * Effective communication. * Ability to work under pressure. * Sense of urgency. * Proactivity and responsibility. **We Offer:** * Competitive salary. * Statutory benefits. * Continuous training. * Excellent work environment. * Growth opportunities. Salary: $12,000\.00 per month Work Location: On-site employment