Job Summary: This role is for an expert with experience in analytical or operational processes who leads and coordinates work, proposes improvements, and resolves atypical problems. Key Highlights: 1. Specialized experience in analytical or operational processes 2. Team leadership, work coordination, and peer mentoring 3. Resolution of atypical problems with little or no precedent Through our partners, Conduent delivers mission-critical services and solutions to Fortune 100 companies and more than 500 governments, creating exceptional outcomes for our clients and the millions of people who rely on them. You have the opportunity to thrive personally, make a difference, and be part of a culture where individuality is noticed and valued every day. **Job Track Description:** * Performs tasks based on established procedures. * Uses data organizing and coordination skills to perform business support or technical work. * Requires vocational training, certifications, licensures, or equivalent experience. **General Profile** * Has advanced, specialized expertise within a range of analytical or operational processes. * Completes assignments and facilitates the work of others. * May coordinate assignments beyond work area. * Proposes improvements to processes and methods. * Acts as a lead, coordinating the work of others, but is not a supervisor. * Works autonomously within established procedures. **Functional Knowledge** * Has developed skills in a range of processes, procedures, and systems. * Acts as a technical expert in some areas. **Business Expertise** * Understanding of how best teams integrate and work together to achieve company goals. **Impact** * Impacts a team, by example, through the quality service and information provided. * Suggests enhancements to work procedures and practices to improve efficiency. **Leadership** * Serves as a team lead. * May allocate work to team members. * Provides subject matter guidance to junior team members. **Problem Solving** * Provides solutions to atypical problems with little or no precedent. **Interpersonal Skills** * Communicates information and ideas effectively. * Uses tact and diplomacy when dealing with others. **Responsibility Statements** * Facilitates quantitative project KPIs such as service level so that intraday and intraweek operational KPIs are met and optimized. * Ensures that published schedules appropriately meet organization and project\-specific targets (KPIs) within a set policy. * Monitors intraday actuals against forecasted planning parameters and applies corrective actions to address negative deviations. * Re\-forecasts planning parameters based on actuals. * Updates intraday schedules to best meet requirements for upcoming intervals. * Records events and incidents that influence forecasts and KPI realization for impact review and future planning. * Accepts and maintains published schedules by adjusting to accommodate changes to available resources or client requirements. * Manages operations across several health plan functions, including plan operations, member/provider services, claims, implementation and grievances/appeals. * Performs other duties as assigned. * Complies with all policies and standards. Conduent is an equal opportunity employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, genetic information, or any other protected group under applicable law. For U.S. applicants: Individuals with disabilities who need a reasonable accommodation to apply for or compete for employment at Conduent may request such accommodation by clicking the following link, completing the accommodation request form, and submitting the request using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox, download the form. First: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.