Waiter/Waitress

Description

**Job Description:** Serve customers in a friendly, efficient, and professional manner, ensuring they feel welcome, advising them on their dining choices, and guaranteeing that their requests are fulfilled accurately and promptly. Key Responsibilities ● **Customer Service:** Greet diners, assign tables, present menus, and explain daily specials or chef’s recommendations. ● **Order Taking:** Accurately record orders, inquire about allergies or dietary preferences, and correctly relay them to the kitchen/bar area. ● **Table Service:** Serve beverages and food following the restaurant’s established service protocol. ● **Area Maintenance:** Ensure tables are clean, properly set (table linens, cutlery, glassware), and fully stocked (salt shakers, napkins, etc.) before and during service. ● **Billing Management:** Process payments via various methods (cash, credit/debit cards, mobile apps) and perform the corresponding cash register closing. ● **Conflict Resolution:** Handle complaints or suggestions tactfully and diplomatically, escalating to a supervisor only when necessary. ● **Upselling:** Promote additional dishes, desserts, specialty beverages, or current promotions to increase the average check size. Candidate Profile (Requirements) ● Education: Completed high school diploma; hospitality or customer service training is desirable. ● Experience: Minimum 1 year in customer service or waiter/waitress roles. ● Knowledge: Proficiency with point-of-sale (POS) systems or digital ordering platforms, table service techniques, and basic knowledge of food-and-wine pairing or mixology. ● Skills: \* Excellent verbal communication and interpersonal skills. ○ Ability to multitask effectively. ○ Memory for recalling orders and dish details. ○ Physical stamina (standing or walking for extended shifts). ● Attitude: Proactivity, patience, empathy, and impeccable personal presentation. Salary: $8,000\.00 \- $8,500\.00 per month Work Location: On-site employment