We are seeking: **Technical Support** for an educational company that delivers the world’s largest after-school learning program in Mathematics, English, and Reading. Job Description: * Quickly and accurately resolve user issues (problems, requests, and questions) by gathering information, researching solutions, and analyzing potential resolutions. * Provide primary-level operational/technical support to IT application users via phone, email, and remote access. * Escalate user support calls/emails and communicate with other IT team members to resolve issues. * Participate in the development/testing of internal application systems. Education Requirements: * Bachelor’s degree in Computer Science or Information Technology; Systems Engineering preferred (degree certificate and professional license required) * 1\-2 years of experience in a related computing field or equivalent service support work experience. * Intermediate English proficiency Job Requirements: * Basic computer knowledge. * Proficiency in MS Office, especially Excel (formulas and macros) * Basic knowledge of SQL Server (queries) * Ability to communicate effectively with IT staff and end users. * Self-motivated individual capable of multitasking * Strong verbal, written, and interpersonal communication skills * Experience in support roles * Willingness and ability to learn new information technologies and skills We Offer: * Salary: $18,000 gross per month. * Schedule: Monday to Friday, 09:00 to 18:00 hrs. * Temporary project (3 months). * Hybrid work model: 3 days working from home and 2 days in the office. * Statutory benefits * Work location: Miguel Hidalgo borough. Interested candidates should apply through this channel, attaching an updated CV. \#eulenempleomx
Juan García
Indeed · HR
Juan García
Indeed · HR
