Systems Support

Description

Position Summary: We are seeking a Technical Support Specialist, primarily experienced in the Apple (Mac) ecosystem and Windows environments, to ensure operational continuity through diagnosis, repair, and cybersecurity. Key Highlights: 1. Primary focus on the Apple (Mac) ecosystem and Windows environments. 2. Responsible for ensuring operational continuity of the workforce. 3. Combines user support with technical expertise to perform hands-on equipment interventions. **Support Technician (Mac Specialist) \- Part-time / Hybrid** Advantage Team \- Querétaro, Querétaro Job PostingSimilar postings **Job Description** Monthly salary \+ incentive based on achievement of position-specific KPIs. Part-time, Monday to Friday, plus Saturday availability for special issues. We seek a Technical Support Specialist with primary expertise in the Apple (Mac) ecosystem and Windows environments. The ideal candidate will be responsible for ensuring operational continuity of our workforce through accurate diagnosis, hardware repair, and IT security management. This role combines user-facing support with hands-on technical intervention at the physical equipment level. Key Responsibilities: Diagnosis and Repair: Perform preventive and corrective hardware repairs, with special emphasis on Mac devices (component replacement, internal cleaning, physical failure diagnostics). Endpoint Management: Install, configure, and optimize macOS and Windows to ensure all work tools function correctly. Connectivity and Networking: Resolve local network, VPN, Wi\-Fi, and connectivity protocol incidents to guarantee cloud access. Cybersecurity: Implement anti-malware/virus protocols and manage security patching. IT Administration: Maintain computing equipment inventory and manage user access/permissions to enterprise platforms. Hybrid Support: Deliver efficient remote and on-site support at our Querétaro offices. 3\. Required Knowledge (Hard Skills) To ensure effective candidate filtering, please prioritize these specific qualifications: Technical (Mandatory): Apple Architecture: In-depth knowledge of Mac hardware (MacBook Air/Pro, iMac); ability to distinguish between Intel-based and Apple Silicon models (M1, M2, M3\ chips). Operating Systems: Expert-level proficiency in macOS (from Monterey through Sonoma) and Windows 10/11\. Diagnostic Tools: Proficiency with Apple Diagnostics, Single User Mode, and third-party disk and RAM testing tools. Networking: TCP/IP, DNS, and DHCP configuration; basic router/firewall administration. Security: Experience with encryption tools (FileVault/BitLocker) and corporate antivirus solutions. Desirable (Plus): ACMT certification (Apple Certified Macintosh Technician). Experience with MDM (Mobile Device Management) solutions such as Jamf, Kandji, or Apple Business Manager for access control. Familiarity with Google Workspace or Microsoft 365 Admin Center. **Requirements** * Minimum education: Upper secondary education \- Technological High School Diploma * Prior experience is not mandatory * Languages: Spanish, English * Age: 22 years or older * Knowledge areas: Fault analysis, Hardware, Information Technology, macOS, Repairs, Operating Systems, Technical Support, Windows, Cloud Management, Security Management **Associated Competencies** Fault analysis Hardware Information Technology macOS Repairs Operating Systems Technical Support Windows Cloud Management Security Management Keywords: technologist, technician, tech, technician, technology, tecnología, technologist, support, support, specialist, specialist Salary: Starting at $8,000\.00 per month Benefits: * Professional development support * Option for indefinite-term contract Work location: Remote/hybrid in Querétaro, Qro.