CUSTOMER EXPERIENCE DESIGN COORDINATOR

Description

Position Summary: We are seeking a Customer Experience Coordinator to design, develop, and implement the Experience Design methodology for digital products such as websites and mobile applications. Key Highlights: 1. User experience and interface design for digital products. 2. Project management and team coordination in experience design. 3. Be part of a team driving transformation and innovation. **Location:** MEXICO CITY, Mexico City, MX **Category:** Finance and Operations **Requisition ID:** 121679 Customer Experience Coordinator **(Santa Fe / Reforma)** At Banorte, we seek unique, strong, and extraordinary talent to drive the country’s transformation and innovation, becoming a powerful ally for robust growth with Mexico. We firmly believe that the combination of solidarity, innovation, respect, loyalty, and responsibility is the perfect formula to become the best team in the financial sector. **Position Objective:** Manage projects and coordinate team activities for the comprehensive design, development, and implementation of the Experience Design methodology. Each day, you will face **new and interesting challenges** in your role, where you will be responsible for: Designing the user experience and interface for digital products such as websites and mobile applications. Your goal is to create functional, attractive products that meet users’ needs. Key responsibilities include: * Collecting and evaluating user requirements in collaboration with engineers and product managers. * Illustrating design ideas using storyboards, process flows, and site maps. * Designing visual elements, interactions, or animations for websites, mobile applications, or video games. * Conducting user testing and reviewing metrics and focus group feedback to improve the product. Required skills include: * Knowledge of graphic design, typography, color theory, composition, etc. * Proficiency with design tools such as Adobe Photoshop, Illustrator, Sketch, Figma, etc. * Knowledge of web programming languages such as HTML, CSS, and JavaScript (desirable). * Familiarity with agile methodologies, user research, prototyping, etc. * Strong communication skills, teamwork ability, creativity, and problem-solving capability. * Years of experience + 1 year in UX/UI design (regardless of previous job title) * Areas of expertise + Technology project management and administration, data processing, analytics, and customer service + Roles such as PM, Product Owner, Scrum Master, etc. (desirable) (similar roles are positive, as they align closely with our work) (provides foundational understanding of our activities) + Workshop and team coordination, moderation, and management + Customer service, support, and experience projects + Commercial projects (business understanding) (Banking or insurance experience is a plus) + Technology solution integration projects (technical understanding) + Digital solution design, development, and implementation projects + Data analysis and processing project development and implementation + Project documentation and budgeting (Business cases) * Languages + Intermediate English * Willingness to travel + Yes * Willingness to relocate + NA *At Grupo Financiero Banorte, we foster a culture of inclusion, respect, and equity. All individuals interested in joining our team are considered based on objective criteria related to their talent, experience, and skills. Our commitment is to ensure transparent selection processes.*