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Job Summary: Advise and offer products and services to customers to achieve sales targets and develop frequent and credit customers. Key Highlights: 1. Customer service and sales at the counter or by phone 2. Responsible for opening and closing the branch, maintaining the work area 3. Develops appropriate solutions to customer problems Involves the completion of administrative tasks and coordination relating to the front\-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office\-based activities. General Job Description: Advise and offer the full range of products and services to customers to achieve the Organization’s sales objectives, as well as to develop frequent and credit customers. * Performs a variety of customer service, administrative, and office tasks requiring direct or indirect interaction with customers. * Assists customers with package tracking, answers questions regarding FedEx Express (FEC) products and counter or telephone sales services. * Verifies packages to ensure proper labeling, legality of contents—including weight and dimensions—appropriate packaging, insured value, special handling requirements for hazardous materials, and compliance with destination customs documentation requirements. * Supports budget adherence, revenue/expenditure management, and helps optimize branch profitability through efficient resource utilization. * Is responsible for opening and closing the branch, maintains a clean work area, inspects furniture and work materials, and respects customer service time standards. * Identifies new customers or additional business opportunities and offers the most suitable services and solutions; opens new accounts, secures additional shipments, and presents sales opportunities. * Ensures an excellent customer experience by developing and delivering appropriate solutions to diverse customer issues. * Follows up on commercial and administrative processes, communicating with relevant departments. Responsible for safeguarding company values and preventing deviations, shortages, and improper handling in the WSC. * Requests necessary supplies for daily shipment documentation and packaging. * These are the primary responsibilities performed with the greatest importance or frequency Minimum Requirements: Minimum Education Level: * Completed high school diploma or equivalent. * Language: Proficiency in English. Minimum Experience: * Two (2\) years of experience in sales and/or face-to-face customer service. * Demonstrates solid knowledge in handling cash and physical assets. * Prior experience at FedEx SCS Warehouse with strong operational knowledge and understanding of key customer requirements. Minimum Required Skills: * Ability to lift 34 kg and maneuver packages weighing up to 68 kg using appropriate equipment. * Accuracy and attention to detail. * Planning and organizational skills. * Interpersonal skills. * Problem-solving ability. * Ability to determine and coordinate tasks for oneself and others. * Strong interpretation skills with experience translating specific customer instructions into feasible requirements. * Proficiency in using technological tools, e.g., scanners/printers/intranet, including basic maintenance tasks. * Solid general office skills, including typing, filing, and computer literacy. * Strong communication and interpersonal skills. * Clear and articulate voice. * Clean and neat appearance. FedEx is widely acknowledged as a world\-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies. FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include: * 2020 Fortune’s World Most Admired Companies (14th) * 2019 Fortune’s Best Places to Work (15th) * 2019 Forbes’s One of the “Best Employers for Diversity” * 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th) * 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years * 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible * 2021 FedEx Chile was re\-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions. * 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.
