Technical Support Engineer

Description

Position Summary: We are seeking a Technical Support Engineer to join our team and provide nationwide hardware and software support, ensuring optimal performance of equipment. Key Highlights: 1. Comprehensive nationwide technical support for users 2. Hardware and software management in an innovative banking environment 3. Growth opportunities within a company that combines banking and fintech **INnovación en Capital Humano is seeking a Technical Support Engineer in Cuauhtémoc, Mexico City** --------------------------------------------------------------------------------------------- **At Kapital Bank, we are transforming the future of finance by combining the stability and trust of a traditional bank with the agility and technology of a fintech to deliver innovative financial solutions.** **We are now looking for our next talent to join our team as: :::Technical Support Engineer:::** **REQUIREMENTS:** * **Engineering or Bachelor’s degree in Computer Science or related field (completed).** * **Minimum 3 years of experience in Technical Support, Help Desk, or similar roles.** * **Experience in Level 1 and Level 2 support.** * **Experience with Windows and Mac operating systems.** **RESPONSIBILITIES:** * Provide first-level hardware and software support to users nationwide, enabling smooth execution of their tasks using computers and peripherals. * Verify and generate reports to be escalated to second-level support, to be handled by subordinate Systems departments under the supervision and follow-up of the Technical Support Engineer. * Perform relocation, installation, and uninstallation of PCs, servers, and peripherals at headquarters, as well as loading and allocation of new equipment, ensuring optimal functionality and performance of corporate equipment. * Install and test required hardware and software for new branches, configure them, and validate their operation to ensure seamless branch operational functionality. * Conduct morning validations of applications such as email, antivirus, Windows services, and Internet filters upon opening, verifying correct functionality of Core Banking services at the start of each business day and reporting any failures or anomalies to the respective service owners. * Occasionally perform on-call shifts according to assigned role to cover user support for branches operating on Saturdays and holidays. * Maintain and document evidence for SPID, SPEI, and INDEVAL computing equipment to ensure proper operation for operational departments. **WE OFFER:** * Salary: $15,000.00 to $18,000.00 Gross * Statutory benefits. * Life insurance. * Initial 3-month contract. From the 4th month onward, subject to satisfactory performance meeting expectations, an indefinite-term contract will be granted, including: * Major Medical Expense Insurance. * Discounts and promotions on financial and banking products and services. * Discounts and promotions at merchants affiliated with the institution. * Savings account. Available Work Locations: * Plaza Carso (Polanco). * Río Tíber (Reforma). * Satélite (Naucalpan). * Torre Aleph (Insurgentes Sur). Interested candidates may apply through this channel. **Desired Education Level:** Higher education — degree holder **Desired Experience Level:** Mid-level **Departmental Function:** Technology / Internet **Industry:** Banking **Skills:** * Technical Support * Level 1 and Level 2 * Windows and Mac OS *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69efbedc410000410007f10c\&source\=indeed*