N2 Engineer

Description

Job Summary: We are seeking an N2 Engineer for second-level technical support, collaborating with interdisciplinary and international teams to ensure continuity and improvement of IT operations. Key Highlights: 1. N2 Technical Support in a multinational entertainment environment 2. Collaborative work with international teams 3. Opportunities for professional learning and growth Would you like to join a leading multinational company in the entertainment sector and work in a collaborative, international technology environment? Then this position is for you! At **Sportium Mexico**, we are looking for an **N2 ENGINEER** to provide second-level technical support, working closely with interdisciplinary and international teams to ensure continuity and improvement of IT operations. **Your Objective** Provide second-level technical support, ensuring efficient resolution of incidents and contributing to continuous improvement of tools and processes within the IT department. **✨ What We Offer** * Competitive salary (paid biweekly) * Savings fund of 2\.5% * Major Medical Expense Insurance * ❤️ Life insurance * Well-being platform * Annual CIRSA scholarship program * On-demand salary * Additional well-being benefits * Opportunities for professional learning and growth * Collaborative and international work environment ️ **What You’ll Do With Us** * Deliver high-quality user support via **ticketing (Jira / ServiceNow)**, email, and phone. * Resolve **second-level technical support (N2\)** incidents. * Escalate incidents to higher levels (N3\) when necessary. * Perform **root cause analysis** for recurring incidents. * Communicate general incidents to the business clearly and promptly. * Develop procedures and improvement projects for N2-area tools under **SCRUM methodology**. * Create **scripts** to prevent, validate, and resolve recurring issues. * Manage users in internal Backoffice systems. * Administer and monitor **monitoring tools**, such as Grafana and Zabbix. * Participate in implementations, production deployments, migrations, and testing of new solutions. * Execute **rollouts of new versions**. * Prepare and maintain **internal technical documentation**. **What We’re Looking For In You** * Prior experience in **second-level technical support**. * **Mandatory proficiency in Linux**. * Experience managing users and monitoring tools. * Knowledge and experience working with **SCRUM methodology**. * Experience developing scripts. * Familiarity with ticketing tools. * **Most important plus:** experience working with **Jira**. * Availability for **flexible shifts**, according to business needs. * Completed degree in **Systems Engineering, Computer Science, or related field**. **Key Competencies** * Analytical ability and problem-solving focus. * Strong technical support and system administration skills. * Teamwork and collaboration with multidisciplinary areas. * Clear and effective communication, including with international teams. If you are passionate about technology, enjoy solving problems, and want to grow in a dynamic and international environment… **We’re looking for you!** **Apply now and join Sportium \| CIRSA Mexico.** *CIRSA is a company committed to Equal Opportunity. Our selection processes are conducted without discrimination based on age, gender, sexual orientation, religion, origin, social condition, or any other characteristic protected by law.*