Service Engineer - DC

Description

Job Summary: Provides support for the operation of IT and Telecommunications equipment to maintain company and customer services at the established quality level. Key Highlights: 1. Support for Data Center service operations and continuity 2. Execution of maintenance windows for core and distribution equipment 3. Resolution of physical and cabling issues in IT equipment JOB MISSION Provide support for IT and Telecommunications equipment operations through timely handling of work orders, aiming to prevent incidents and maintain company and colocation customer services at the established quality level. JOB FUNCTIONS AND ACTIVITIES - Support Data Center service operations and continuity by applying checklists and responding to tickets related to infrastructure within the server rooms. - Execute SCC maintenance windows (supervised by Change Control) and SAE maintenance windows (supervised by the executing department), covering operations, implementations, and failures of core and distribution equipment, while complying with time, tool, material, and personnel requirements for each activity to avoid compromising service continuity. WE REQUIRE - Academic Qualification: Bachelor's degree or Engineering degree in Communications and Electronics, Electrical Mechanics, Systems, or Computer Science - Experience: 6 months to 1 year working with IT or Networking equipment Technical Skills: 1. Ability to interpret and resolve physical issues in IT equipment 2. Ability to identify, analyze, and resolve issues in structured cabling (fiber optic and UTP) 3. Capability to correctly install IT infrastructure - Specific Knowledge: Basic CCNA knowledge; fiber optic network operation and support Language: Intermediate English (conversational and written) DRIVER'S LICENSE . -Requirements- Minimum Education: Higher Education - Bachelor's Degree 1 year of experience Languages: English Age: Between 22 and 45 years Knowledge: Problem solving Driver's Licenses: Class C Keywords: engineers, ingeniera, ing, engineer