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Job Summary: We are seeking a Quality Assurance (QA) Call Center Coordinator responsible for ensuring compliance with quality standards and implementing continuous improvements within the team. Key Highlights: 1. Ensure compliance with quality standards 2. Implement continuous improvement strategies 3. Provide feedback and train the operational team Quality Assurance (QA) Call Center Coordinator Job Description: We are looking for a Quality Assurance (QA) Call Center Coordinator responsible for ensuring compliance with quality standards in operations, as well as implementing continuous improvement strategies to enhance team performance. Responsibilities: Monitor and evaluate call center agent calls. Implement quality metrics and KPIs. Provide feedback and train the operational team. Prepare performance reports and quality analysis. Identify areas for improvement and propose effective solutions. Ensure compliance with internal processes and policies. Requirements: Minimum 1 year of experience in a similar role (QA, quality, or call center supervision). Knowledge of quality metrics and call monitoring. Proficiency in analytical and reporting tools. Strong communication, leadership, and teamwork skills. Education: Completed high school diploma or incomplete/complete bachelor’s degree. We Offer: Base salary: $16,000 per month. Productivity bonus: $2,000 per month. Punctuality and attendance bonus: $500 per month. Statutory benefits from day one. Job stability and growth opportunities. Schedule: Monday to Saturday, 8:00 a.m. to 5:00 p.m. Two blocks from the Angel of Independence. Interested Candidates: Apply through this channel, attaching an updated CV. -Requirements- Minimum education: Upper secondary education – Technological High School Diploma 1 year of experience Keywords: resident, supervisor, assistant manager, sub-manager, responsible person, coordinator, manager, team leader, quality, qa, callcenter, teleoperator, telephone operator, telephonist, telephonic
