IT Coordinator

Description

Job Summary: Technical Support Coordinator to lead a team, ensure task execution, and generate reports for service-related decision-making. Key Highlights: 1. Team coordination and execution of technical support tasks. 2. Generation of management indicator reports. 3. Opportunity for professional development and career plan. PAM Hotels is a luxury hotel group operating in various tourist destinations, including Mexico, the Dominican Republic, and the United States. **We are looking for your talent as:** \*\* TECHNICAL SUPPORT COORDINATOR \*\* **Objective:** Coordinate the Technical Support team and ensure completion of assigned tasks. Responsible for fieldwork and generating management indicator reports to support decision-making regarding service delivery. **Requirements:** Bachelor’s degree or Engineering degree in Computer Systems or related field. Intermediate English language proficiency (spoken and written). **Experience:** 2–3 years of experience in Hardware, Software, and/or Data Network Technical Support. **Specific Knowledge:** Computer equipment Data networks Hardware / Software Structured cabling for Voice, Data, CCTV, Wi-Fi, and GPON networks Knowledge of IP telephony Structured cabling / switches Report writing. **Competencies:** Synergy and collaborative work Action and results orientation Adaptability and flexibility Service orientation Effective communication Effective team management **We Offer:** Benefits and perks exceeding legal requirements (grocery vouchers, savings fund, life insurance, uniforms, transportation, and meals) Career plan At PAM Hotels, we provide equal opportunities, respecting gender identity and expression, without distinction based on age, race, religion, nationality, ancestry, pregnancy, disability, medical condition, marital status, sexual orientation, etc. We enthusiastically celebrate the diversity of our team and believe that talent, passion, and experience are the only relevant criteria for considering new candidates.