Help Desk Operator

Description

Job Summary: We are seeking a Help Desk Operator with a service-oriented attitude, energy, and commitment to provide solutions and create a positive customer experience. Key Highlights: 1. Enjoy providing solutions and creating a positive experience in every interaction. 2. Key role in operations and in building our customers' trust. 3. Ensures high-quality service and continuous satisfaction. At Dominion, we are looking for a Help Desk Operator with a service-oriented attitude, energy, and commitment who enjoys providing solutions and creating a positive experience in every customer interaction. We seek to add to our team an organized, solution-oriented, and results-driven individual who contributes to maintaining high standards of quality and satisfaction, serving as a key element in our operations and in the trust our customers place in us. Job Objective: Provide customer support and assistance by identifying, logging, tracking, and closing tickets, ensuring adherence to established processes and guaranteeing high-quality service and continuous satisfaction. Main Responsibilities: - Provide telephone and email support to customers, suppliers, and internal departments. - Create, log, and categorize tickets in management tools. - Track, notify, and escalate tickets. - Update databases and information dashboards. - Regularly inform customers about the status of their requests. - Prepare monthly deliverables. Required Profile: - Education: Completed high school diploma (preferably in Information Technologies, Systems, or Computing). - Shift requirement: Night shift – 9:00 p.m. to 7:00 a.m. | Two rotating days off per week Desired Experience: - Customer service (3 months). - Data entry (3 months). - Report management on platforms (6 months). - Experience as a Call Center or Help Desk Operator (3 months). Technical Knowledge: - Proficiency in Excel. - Basic computer and IT knowledge. We Offer: - Monthly gross salary: $12,000.00. - Statutory benefits. - Corporate benefits (Major medical expense insurance, Life insurance, 13% savings fund contribution, Savings account, Health check-up at partner laboratory, 2 paid days off). If you meet the profile, don’t hesitate—apply now! -Requirements- Minimum education: Upper secondary education – General High School Diploma 1 year of experience Keywords: operator, operario, operator, help, auxilio, mostrador, desk, expositor, exhibitor