Job Summary: Dominion is seeking a Help Desk Operator with a service-oriented attitude and commitment to provide solutions and create a positive experience in every customer interaction. Key Highlights: 1. Enjoy providing solutions and creating a positive customer experience. 2. Contribute to maintaining high standards of quality and satisfaction. 3. A key piece in operations and in building customer trust. At Dominion, we are looking for a Help Desk Operator with a service-oriented attitude, energy, and commitment—someone who enjoys providing solutions and creating a positive experience in every customer interaction. We seek to add to our team an organized, solution-oriented, and results-driven individual who contributes to maintaining high standards of quality and satisfaction, serving as a key element in our operations and in the trust our customers place in us. Job Objective: Provide customer support and assistance through ticket detection, registration, tracking, and closure, ensuring compliance with established processes and guaranteeing quality service and continuous satisfaction. Main Responsibilities: - Answer customer, supplier, and internal department calls and emails. - Create, register, and classify tickets in management tools. - Track, notify, and escalate tickets. - Update databases and informational dashboards. - Regularly inform customers about the status of their requests. - Prepare monthly deliverables. Required Profile: -Education: Completed high school (preferably in Information Technologies, Systems, or Computing). -Shift requirement: Our night shift — 9:00 p.m. to 7:00 a.m., with rotating days off. Desired Experience: -Customer service (3 months). -Data entry (3 months). -Report management on platforms (6 months). -Experience as a Call Center or Help Desk Operator (3 months). Technical Knowledge: -Proficiency in Excel. -Basic computer and IT knowledge. We Offer: -Monthly gross salary of $12,000.00. -Legal benefits. -Corporate benefits (Major Medical Expense Insurance, Life Insurance, 13% savings fund contribution, Savings Box, health check-up at partner laboratory, 2 economic days). If you meet the profile, don’t hesitate—apply now! -Requirements- Minimum Education: Upper secondary education — Technological High School Less than 1 year of experience Keywords: operator, operario, operator, help, auxilio, noche, night, nighttime, nocturno