Waitstaff Captain

Description

Job Summary: Supervise, coordinate, and ensure exceptional customer service in an Asian restaurant, guaranteeing adherence to quality and hospitality standards. Key Highlights: 1. Ensure exceptional customer service in an Asian restaurant. 2. Lead and train the waitstaff team on quality standards. 3. Resolve complaints and requests to deliver a memorable experience. **Job Objective:** Supervise, coordinate, and ensure exceptional customer service in the restaurant, ensuring that the waitstaff team complies with the restaurant’s quality, service, and hospitality standards for an Asian dining experience. **Key Responsibilities:** 1\. **Staff Supervision:** * Assign tables and organize duties for the waitstaff team. * Monitor staff performance during service. * Support ongoing training and development of the team regarding restaurant standards and Asian culture (dishes, ingredients, service etiquette). 2\. **Customer Service:** * Professionally resolve customer complaints or special requests. * Guarantee a memorable service experience for diners. * Promote additional sales (up\-selling) of dishes and beverages. 3\. **Operational Coordination:** * Ensure smooth and efficient service flow, avoiding delays. * Collaborate with the kitchen to guarantee optimal food delivery times. * Supervise table setup and workstation conditions. 4\. **Administrative Management:** * Coordinate work schedules and shifts for assigned staff. * Maintain daily sales records and report to the manager. * Verify basic service-related inventory (napkins, utensils, etc.). **Requirements:** * Minimum 2 years’ prior experience as a Waitstaff Captain or similar role, preferably in an international or Asian cuisine restaurant. * Basic knowledge of Asian cultures and their gastronomic etiquette. * Leadership, effective communication, and conflict resolution skills. * Availability to work rotating shifts and weekends. * Preferred: Conversational English for serving foreign guests. **Key Skills:** * Leadership and teamwork. * Organization and multitasking ability. * Customer orientation and problem-solving. * Proactivity and attention to detail. Employment Type: Full-time Salary: Starting at $12,000\.00 per month Benefits: * Transportation assistance or service * Complimentary uniforms Education: * Completed high school diploma (Preferred) Experience: * Similar position: 1 year (Preferred) Work Location: On-site employment