Training Coordinator

Description

**Job Objective:** Design, implement, and execute training programs focused on proper communication, promotion, and positioning of our brands, ensuring that operational and commercial staff understand, represent, and appropriately convey the values, benefits, and differentiators of our products—always guaranteeing the excellence standard that characterizes us through process standardization, product quality, customer service, and operational protocols. **Job Requirements:** * Completed Bachelor’s degree in Tourism, Gastronomy, or related fields. * **MANDATORY** minimum 2 years of experience in similar roles, training, or instruction within the **food and beverage industry (preferably in prepared beverages, cafés, "fast food," or retail)**, delivering courses or workshops, managing operational and commercial teams (training, operational supervision, barista, store leader or trainer within A\&B). * Technical knowledge in training and adult learning methodologies, brand culture and positioning, sales and customer service techniques, development of instructional materials, and management of training metrics. * Mandatory proficiency with digital tools (PowerPoint, Excel), particularly **e\-learning platforms.** * 1 year of experience responsible for achieving sales objectives and key performance indicators. * Mandatory availability to travel (frequent). * Mandatory flexible working hours. * Driver’s license (desirable). * Fieldwork experience. * Professional appearance. **Competencies/Skills:** * Effective communication. * Articulate speaking ability. * Leadership and influence. * Dynamism and energy. * Adaptability. * Organization. * Fieldwork and performance under pressure. * Public speaking ability. * Results orientation. * Teamwork. * Proactivity. * Strategic thinking (brand-focused). * Emotional intelligence. * Attention to and resolution of problems. **Job Responsibilities:** * Design, implement, and execute training programs (both **e\-learning** and on-site). * Deliver training on: Product portfolio, brand benefits and differentiators, and correct point-of-sale execution. * Train all branch personnel (entry-level and supervisors). * Ensure staff accurately convey: Brand identity, commercial message, and product experience. * Develop training materials such as manuals, presentations, interactive activities, and workshops—and update content according to new product launches or changes. * Measure training effectiveness, identify areas for staff improvement, and support career development (succession planning). * Implement performance evaluations and certifications for operational staff. * Knowledge of DNC. * Lead the overall strategy of the Training Department. **Additional Benefits and Perks:** * Permanent employment contract. * Full-time schedule. * Corporate discount voucher program. * In-person modality. Job Type: Full-time Salary: $18,000\.00 \- $20,000\.00 per month Benefits: * Free beverages. * Option for indefinite-term contract. * Complimentary uniforms. Education: * Completed Bachelor’s degree (desirable). License/Certification: * Class A driver’s license (desirable). Work Location: On-site employment