**Join the team connecting Mexico with Totalplay!** We are a leading telecommunications company within Grupo Salinas, constantly growing and passionate about service. We're looking for talent who shares our commitment to developing the best Call Center team. **What will your mission be?** ------------------------- You will be responsible for designing, delivering, and following up on training programs that ensure our new hires and current Call Center staff have the tools and knowledge necessary to provide excellent customer service. **Key Responsibilities:** ---------------------------- * **Conduct Training Courses:** Design and deliver the Induction/Onboarding course for new Call Center personnel (Sales, Customer Service, or Technical Support). * **Material Development:** Create and update exercises, manuals, presentations, and teaching materials that facilitate learning of Totalplay's processes, products, and systems. * **Evaluation and Follow-up:** Administer knowledge and performance assessments, and conduct **On The Job Training (OJT)** follow-ups to ensure proper application of knowledge. * **Needs Assessment:** Coordinate with Supervisors and Managers to identify improvement areas and design reinforcement or refresher training plans for active staff. * **Reporting:** Maintain records and track incidents (attendance, absences, dropouts, etc.) and report group progress throughout the training period. **Essential Requirements:** ------------------------------ * **Education:** Completed Bachelor’s degree in Education, Psychology, Communications, Administration, or related field (verifiable). * **Experience:** Minimum of **1 year** as an Instructor, Trainer, or Staff Developer (preferably in Telecommunications and/or Call Center). * **Technical Skills:** * Group Management (essential). * Intermediate-level proficiency in Office/G\-Suite software (Word, PowerPoint, Excel/Docs, Sheets, Slides). * Knowledge of teaching\-learning methodologies. * **Soft Skills:** Excellent oral and written communication, leadership, proactivity, ease of speech, evaluation skills, and teamwork. * **Availability:** Full-time schedule, with availability to work Monday through Sunday, including rotating weekend days off. * **Work Location:** Mitras Centro. **What do we offer?** ---------------------- * **Competitive Salary:** $16,000 Mexican pesos per month * **Additional Incentive:** Monthly bonus based on productivity and achievement of performance indicators. * **Statutory Benefits:** IMSS, Christmas bonus, vacation pay. * **Professional Development:** Real opportunities for growth and advancement within Totalplay and Grupo Salinas. * **Work Environment:** A respectful, inclusive, and continuously training-oriented environment. **Apply here and become part of our great team. We're ready to discover your talent as a Trainer!** -----------------------------------------------------------------------------------------------------------------------------