Student Support Advisor / Online University

Description

Job Summary: We are seeking a Student Support Advisor to follow up with students, manage enrollments, payment reminders, and student retention for an online university. Key Highlights: 1. Comprehensive student support and follow-up to ensure educational retention 2. Opportunity for internal professional development in a comfortable work environment 3. Educational benefits including scholarships to continue university studies We are one of the country's top fully online universities, staffed by highly qualified instructors. Join our team as: STUDENT SUPPORT ADVISOR \- ONLINE UNIVERSITY * Location: Paseo de la Reforma, Zona Centro (a couple of blocks from Metro Juárez / Metro Hidalgo or Metrobus El Caballito) RESPONSIBILITIES: * Student support and follow-up via phone, WhatsApp, and/or email * Post-sale contact to complete enrollment for new students * Payment follow-up and reminders to students * Student retention by offering alternatives to support continued enrollment and prevent dropouts BENEFITS * Monthly salary: $9,500 * Statutory benefits from day one (IMSS, INFONAVIT, Christmas bonus, vacation time) * Schedule: Monday to Friday, 10:00–19:00; Saturday, 09:00–15:00 * Fixed day off on Sundays * Internal development plan * Complimentary beverages (coffee, tea, etc.) * Comfortable and independent work environment * Educational scholarships to continue your studies REQUIREMENTS * Bachelor’s degree (in progress acceptable) or completed high school diploma. * Experience in student support, academic tutoring, or academic administration in universities or similar institutions. * Preferred: Experience in post-sale services or retention (preferably in the education sector) * Preferred: Experience in collections, academic tutoring, or student retention * Strong spelling and writing skills APPLY TO THIS POSITION WITH YOUR UPDATED CV