Job Summary: Supervises staff to ensure optimal service and meet guest needs while upholding quality and safety standards in a luxury environment. Key Highlights: 1. Lead the team to ensure optimal service and guest satisfaction. 2. Ensure compliance with company quality and safety standards. 3. Be part of a globally recognized luxury brand. **Additional Information** **Job Number**26005407 **Job Category**Food and Beverage & Culinary **Location**The Ritz-Carlton Mexico City, Avenida Paseo de la Reforma 509, Mexico City, Distrito Federal, Mexico, 6500 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management Ensure staff work as a team to deliver optimal service and meet guest needs. Inspect staff personal hygiene and uniforms and correct any deficiencies. Perform opening and closing duties, such as organizing supplies and necessary tools, cleaning all equipment and areas, locking doors, etc. Inspect organization, cleanliness, and FIFO (First-In, First-Out) usage in storage areas. Complete scheduled inventories and restock or order necessary supplies. Monitor seat availability, service, safety, and guest well-being in dining areas. Issue work orders for maintenance repairs. Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees; and serve as a role model and first point of contact for the "Fair Treatment Guarantee and Open Door Policy" process. Comply with all company safety policies and procedures; report any maintenance issues, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniforms and personal appearance are neat and professional. Maintain confidentiality of company-owned information; protect company assets. Support all fellow coworkers and treat them with dignity and respect. Support the team in achieving common goals. Meet quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than 50 pounds (22.50 kg) or equivalent without assistance. Stand, sit, or walk for extended periods or throughout the entire work shift. Read and visually verify information in various formats (e.g., small print). Visually inspect tools, equipment, or machinery (e.g., to identify defects). Grasp, turn, and manipulate objects of various sizes and weights, requiring fine motor skills and good hand-eye coordination. Reach above shoulder height and below knee level, including bending, twisting at the waist, pulling, and stooping. Navigate narrow, confined, or elevated spaces. Climb up and down service stairs and/or ramps. Greet and acknowledge all guests according to company standards. Communicate with others using clear and professional language; answer telephone calls using appropriate etiquette. Listen and respond appropriately to concerns raised by other employees. Communicate with others using clear and professional language. Perform other reasonable job-related tasks as requested by supervisors. DESIRED SKILLS Education: High school diploma or equivalent General Educational Development (GED) certificate. Work Experience: At least 2 years of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None *At Marriott International, we are committed to offering equal opportunities, ensuring everyone feels welcome, and facilitating access to employment opportunities. We actively foster an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to not discriminating on the basis of disability, veteran status, or any other characteristic protected by applicable law.* With more than 100 award-winning hotels worldwide, The Ritz-Carlton ladies and gentlemen create such exceptional experiences that guests remember long after they have departed. We aim to attract the world’s best hospitality professionals to create lasting memories, as we believe everyone succeeds when empowered to be creative, kind, and compassionate. Every day, we set the standard for exceptional and personalized luxury service worldwide, and we take pride in delivering excellence in guest care and comfort. Your role will be to ensure The Ritz-Carlton’s “Gold Standards” are upheld daily with warmth and attention. The Gold Standards form the foundation of The Ritz-Carlton, guiding us to make each day better than the last. Thanks to this foundation—and our belief that our culture drives success—The Ritz-Carlton has earned its reputation as the world’s leading luxury hotel brand. As part of the team, you will learn and apply the Gold Standards, including the Employee Promise, the Credo, and the Service Values. Additionally, we promise to provide you with the opportunity to take pride in your work and your team. By joining The Ritz-Carlton, you join Marriott International’s portfolio of brands. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part of** an incredible global team, and **you’ll become** the best version of yourself.