Field Technical Support

Description

Job Summary: Seeks a field technical support technician to install, troubleshoot, and maintain product hardware and software at customer sites, ensuring satisfaction. Key Highlights: 1. Field technical support role involving hardware and software maintenance. 2. Customer training on product usage and operation. 3. Participation in special projects and KPI improvement. **DIEBOLD NIXDORF DE MEXICO S.A. DE C.V. is seeking Field Technical Support in Republica Oriente \- Saltillo, Coahuila de Zaragoza** -------------------------------------------------------------------------------------------------------------------------------- **Objective:** Installs, troubleshoots, and provides technical maintenance for product hardware and software and components, primarily at customer sites. Provides scheduled inspections, cleaning, and other services, and performs minor product repairs within an assigned territory. Inspects products to ensure proper operation and resolves identified issues or escalates them per established procedures. Schedules services, completes all required documentation, and collaborates with customers to ensure their satisfaction with service delivery and understanding of product operation. **Key Responsibilities:** * Becomes familiar with field service technician practices and procedures. * Under guidance or in collaboration with more experienced technicians, performs any or all of the following tasks: Incident handling: Uses diagnostic tools to resolve issues through detailed analysis of hardware and software failures. * Performs component-level hardware repairs. * Cleans and adjusts mechanical components. * Configures and installs appropriate software. * Preventive maintenance: Conducts routine checks per documented procedures. Reloads consumables per instructions. IMAC/R: Installs, moves, adds, modifies, and removes hardware and software products. * Customer training: Instructs and trains customers on the usage and operation of installed hardware and software. * Participates in regular hardware and software training (on-the-job, in-person, and online). * Participates in implementing measures to achieve agreed-upon KPIs. Collaborates on special projects as assigned. **Requirements:** * Completed high school or technical degree in a related field * 0–2 years of relevant experience in technical support, electronic equipment maintenance, and customer service * Strong written and verbal communication skills * Willingness to travel within the Saltillo area **Desired Education Level:** Upper Secondary Education **Desired Experience Level:** Entry Level **Departmental Function:** Maintenance and Repairs **Industry:** Manufacturing, Consumer Goods **Skills:** * Customer Service * Communication * Equipment Maintenance *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69a88483570000390011103f\&source\=indeed*