Service Supervisor

Description

Position Summary: Coordinate and supervise preventive and corrective maintenance of X-ray inspection equipment, ensuring operational continuity and SLA compliance. Key Responsibilities: 1. Lead field engineering teams. 2. Formal coordination with the AICM Security Management. 3. Advanced Office suite and ERP system proficiency. We are a company specializing in security technologies, dedicated to manufacturing, importing, and distributing the most advanced security products in Mexico. Requirements: * Completed degree in Mechanical, Aeronautical, Electronics, Electrical, Robotics, Mechatronics, Communications, Telematics Engineering, or related field: **degree certificate and professional license mandatory** * Availability to work **night shifts (12x24 hours)** * Preferred residence near AICM * Immediate availability * Minimum preferred experience of 1 year leading field engineering teams Required Knowledge and Skills: * Coordinate and supervise preventive and corrective maintenance operations for X-ray inspection equipment, CT scanners, or similar devices * Ensure operational continuity and SLA compliance * Traceability (logs/tickets/reports) * Adherence to Technical Annex and current contract * Formal coordination with the AICM Security Management * Service ticket handling * Planning and control of preventive maintenance (schedules, routines, operational windows) * Daily reporting; coordinate access, permits, and logistics; proactively communicate risks and blockers * Advanced Office suite proficiency and ERP system usage We Offer: * Competitive monthly salary commensurate with the position * Monthly payment deposited on the last day of the month * Statutory benefits * Food vouchers worth $550 * Benefits exceeding statutory requirements: SGMM, life insurance, savings fund