Service Supervisor

Description

Job Summary: We are seeking a Field Engineer to coordinate and supervise the maintenance of X-ray inspection equipment, ensuring operational continuity and SLA compliance. Key Highlights: 1. Coordination and supervision of maintenance for advanced security equipment 2. Ensuring operational continuity and SLA compliance 3. Leadership of field engineering teams We are a company specialized in security technologies, dedicated to manufacturing, importing, and distributing the most advanced security products in Mexico. Requirements: * Completed degree in Mechanical Engineering, Aeronautical Engineering, Electronics, Electrical Engineering, Robotics, Mechatronics, Communications, Telematics, or related field: **degree certificate and professional license required** * Availability to work **night shifts (12x24 hours)** * Preferred residence near AICM * Immediate availability * Minimum desirable experience of 1 year leading field engineering teams Required Knowledge and Skills: * Coordinate and supervise preventive and corrective maintenance services for X-ray inspection equipment, CT scanners, or similar devices * Ensure operational continuity and SLA compliance * Traceability (logs/tickets/reports) * Adherence to Technical Annex and current contract * Formal coordination with AICM Security Management * Service ticket handling * Planning and control of preventive maintenance (schedules, routines, operational windows) * Daily reporting; coordinating access, permissions, and logistics; proactively communicating risks and blockers * Advanced Microsoft Office suite proficiency; ERP system experience We Offer: * Competitive monthly salary commensurate with the position * Monthly salary deposited on the last day of each month * Statutory benefits * Meal vouchers worth $550 * Benefits exceeding statutory requirements: SGMM, life insurance, savings fund