Jagafa Seguridad Privada is seeking top talent to fill the position: **Service Manager** To work at Esfera City Monterrey, located on National Highway 777-b, Sin Nombre de Col 50, 64988 Monterrey, N.L. RESPONSIBILITIES: * Coordinate and manage the security personnel under your supervision * Manage and monitor attendance of personnel under your supervision * Verify compliance with shift duties * Responsible for scheduling patrols and monitoring compliance * Prepare reports * Verify compliance with security guards’ instructions: 1. Control of personnel entry and exit 2. Vehicle access control (suppliers and visitors) 3. Preparation of daily logbook 4. Patrols during working hours * Personnel management * Customer service * Management of manuals, instructions, and procedures WE OFFER: * Salary: $3,000 plus a $2,500 bonus (WEEKLY PAYMENTS) * Statutory benefits * Excellent work environment * Opportunities for professional development * Career growth within the company REQUIREMENTS: * Education: High school diploma or equivalent * 1 year of experience in a similar position * Provide training to staff (various topics including: post assignments, controls and records, procedures, etc.) * First aid courses, fire extinguisher operation, evacuation programs. Verification of security personnel attendance. SKILLS: * Conflict resolution * Working under pressure * Responsiveness * Service-oriented attitude * Customer interaction Employment type: Full-time, indefinite-term contract Salary: $9,955.41 – $19,612.55 per month Work location: On-site employment